Image of a person using a laptop to look at the new CNTW website

In June 2026, the Trust launched its brand-new website, marking the biggest overhaul of our online presence in almost a decade.

The project began with a clear understanding that our previous website was not always as easy to use as it needed to be. People told us they wanted information that was easier to find, simpler to understand and more accessible, particularly when looking for support at difficult or stressful times.

Service users, carers, staff and partners shared their views during engagement sessions that began in 2024. Their feedback directly influenced the design, content and functionality of the new site.

In response, the new website includes a more intelligent search function with predictive text, helping users find information more quickly. An interactive map on the homepage also makes it easier to locate services across our geographical footprint.

Feedback highlighted the importance of making urgent support easier to find. A dedicated 'I need urgent help now' button is now available on every page, providing quick access to crisis information and support. 

The project placed a strong emphasis on accessibility and health literacy. Content was rewritten in plain English to make information easier to understand, and the new website has been built to meet the latest Web Content Accessibility Guidelines, helping people who use assistive technology access information more easily.

New online referral forms have replaced many of the Word document forms previously available on the website. These forms can be completed on desktop computers, tablets and mobile phones, and information is sent securely to the relevant service as soon as it is submitted. This creates a simpler, faster experience for service users, carers and professionals. 

The launch of the new website is an important step, but it is not the end of the work. The communications team will continue to review feedback, monitor how people use the site and make further improvements so that our online information remains clear, accessible and useful.

This work reflects the Trust’s commitment to listening, learning and improving how we communicate with the people who rely on our services.

This article is part of our 2026 Annual Magazine, all around the theme of 'learning and improving'. You can read the rest of the articles here.