Quality Approved Resource with blue tick

This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust.

This leaflet tells you about the Memory Assessment and Management Service (MAMS).

Not sure about something? Call us - we are happy to help.

We test and look for the common causes of memory problems, like dementia. We see people of any age.

Dementia is a common condition. It affects everyone in different ways. It can affect your:

  • memory
  • speech
  • planning
  • finding your way around
  • how you feel

Your GP or another doctor can refer you to us.

Entrance to Newcastle Older Peoples Service

The clinic is at Alnwood, St Nicholas Hospital, Newcastle.

We are open Monday to Friday, 9am to 5pm.
We close on bank holidays.

Our service is for people who live in Newcastle.

We also see people from some areas of North Tyneside. They are:

  • Annitsford
  • Benton
  • Dudley
  • Forest Hall
  • Hazelrigg
  • Holystone
  • Killingworth
  • Longbenton
  • Palmersville
  • Seaton Burn
  • Wideopen

  • When you arrive, follow the signs for Alnwood
  • Then go to Newcastle Older Peoples Service
  • Our entrance is Community Treatment Out Patients

Your first visit can last up to two hours.

We will explain how the assessment works. We will talk with you about how we can support you.

After your first visit
Most people have at least two more visits. You may also need tests, such as a brain scan.

  • You can bring a family member or friend with you
  • Please bring a list of all your medicines

Who you will see
Our team has staff with different skills and training. You will see the person best able to help you. This may be a nurse, psychologist or doctor.

We aim to fully check your memory and give you a clear result. This helps you start treatment and get support.

We can then:
•    give advice to you and your family
•    refer you to other support services, like Alzheimer’s Society
•    offer treatments and services to suit your needs, like
o    medicines
o    changes at home
o    lifestyle changes
o    talking therapies

Newcastle Older Peoples Service
Alnwood
St Nicholas Hospital
Jubilee Road
Gosforth
Newcastle upon Tyne
NE3 3XT

Email: MAMS@cntw.nhs.uk 
Phone: 0191 246 8753

Worried about risks or medication we have prescribed? Call us on 0191 246 8753. We offer phone advice Monday to Friday, 9am to 5pm. You can also contact your GP.

If you need urgent mental health support, call NHS 111 and choose option 2. This will connect you to the crisis team.

Away from the area and need urgent help?
Call 0191 246 6800. This is the Trust switchboard. They will help you reach local crisis teams.

If there is a life threatening emergency, call 999.

When you get here, follow the signs for Alnwood. Our entrance is Community Treatment Out Patients:

Entrance to Newcastle Older Peoples Service

Sign for Newcastle Older Peoples Service

There is pay and display parking on site. You can pay by card or cash.

Payments from 8am to 6pm, Monday to Friday are:

  • Up to 1 hour = £1.00
  • 1 to 2 hours = £1.50
  • 2 to 3 hours = £2.00
  • 3 to 4 hours = £2.50
  • Over 4 hours = £8.00

Got a Blue Badge?
Please display it clearly to avoid a parking charge.

Are you a carer?
Ask staff about free parking with the Carer Card.

We do not arrange ambulance transport. To book transport, please call 0191 215 1515

For travel help, contact Traveline
Phone: 0871 200 22 33
Website: www.traveline.info

If you need an interpreter, please let us know. We can book one for your appointment.

Students may attend your appointment. We will always ask your permission first.

We also support research into memory problems. We may ask if you want to take part.

You can say no. Your care will stay the same.

We keep your personal details private. We only share your details with staff involved in your care. This may include your GP. We will always check with you first.

We keep all records safe and secure.

You can talk to a staff member or use the contacts listed below. Other ways to give feedback.

Your Voice

Email: yourvoice@cntw.nhs.uk

Use this email to share your thoughts on the care you have received. Your feedback could be any type of experience, good or bad. You can also ask us to let you know what happens with your feedback.

Comments and complaints

If you believe something went wrong, let us know. This will help us make sure it does not happen again.
Email: complaints@cntw.nhs.uk
Telephone: 0191 245 6672
Write to: Complaints Department, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT.

Patient Advice and Liaison Service (PALS)

PALS offer a free, confidential service for any concerns about your care. They give advice and support to patients, families and carers.

North of Tyne and North Cumbria
Email: pals@nhct.nhs.uk
Telephone: 0800 032 0202

You can get more information about this leaflet from the Patient Information Centre. This includes how the leaflet was made. We can provide this leaflet in other formats. These include Braille, audio, large print, Easy Read, British Sign Language, and other languages.

We welcome your feedback about this leaflet. You can email pic@cntw.nhs.uk

Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: PIC/ 703/0726 July 2026 V6
Review date 2029

Website: www.cntw.nhs.uk – Telephone: 0191 246 6800