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We value carers and the important role they have. The Carer Card gives 50% discount in Trust cafés and free parking at Trust owned sites.

A carer is someone who looks after another person. This is often a family member or friend. The person may need help because of illness, disability, mental health problems or addiction.

We value carers and the important role they have. The Carer Card helps staff know who carers are. It also shows that carers are an important part of supporting people who use Trust services.

Staff in clinical services should offer a Carer Card to carers.

Showing that you are a carer

The Carer Card shows people that you are a carer. It can only be used by the person it was given to.

Parking at Trust sites

Carers can use the Carer Card to register one car for free parking at Trust owned sites.* Carers must register their vehicle details at a main reception desk. Free parking lasts for one year.

*Carers must make sure they park on a Trust site. They must register their vehicle every year.

Write down the date of registration: 

Trust cafés

Carers can get 50% off food and drinks in Trust cafés. Show your Carer Card when you pay. You can save up to £10 each day when you spend up to £20.

The discount can be used at these cafés:

  • The Lounge, Carleton Clinic
  • Café Andrew, Northgate Hospital
  • Café George, St George’s Park
  • Café Amelia, Ferndene
  • Café Nicholas, St Nicholas Hospital
  • Café Tanni, Walkergate Park
  • Café Bede, Monkwearmouth Hospital
  • Café Hope, Hopewood Park

Rules for using the Carer Card

  • Only use your own Carer Card. Do not give your card to anyone else.
  • If you work for the Trust, only use the card when you visit as a carer. Do not use it when you are at work.
  • You can get a discount only at the Trust cafés listed above.
  • You cannot get a discount in Trust shops or from vending machines.
  • If you use the card the wrong way, the Trust may take it back.

For more details about the Carer Card, contact the Lived Experience Service. They can also tell you how carers can help shape Trust services.

Telephone: 01670 501 816
Email: LivedExperience@cntw.nhs.uk
Website: www.cntw.nhs.uk/livedexperience

You can get more details about this leaflet from the Patient Information Centre. This includes how we made the leaflet. We can offer this leaflet in other formats. These are Braille, audio, large print, Easy Read, British Sign Language, and other languages. We welcome your feedback about this leaflet. You can email pic@cntw.nhs.uk

Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: PIC/884/1026 October 2026 V5
Review date 2029

Website: www.cntw.nhs.uk - Phone: 0191 246 6800