Information about the Gateshead East and West Community Treatment Teams, which provide an assessment and treatment service for men and women over the age of 18 years who are experiencing difficulty with their mental health.
This leaflet provides information that you may find useful during your time with our service. If you are unsure about anything in this leaflet please ask a member of staff.
The Community Treatment Team provides a specialist service for adults aged 18 to 65 years who experience severe complex mental health difficulties and require a period of assessment and treatment.
The team is made up of a number of professionals including doctors, nurses, occupational therapists, psychologists and support workers including peer support workers. Initial appointments with the team are usually at Dryden Road Clinic, but in some instances may also be arranged within your home.
You will be seen by an experienced mental health worker from the team who will ask you questions about the difficulties you are experiencing. At the end of the assessment you will both look at the most appropriate treatment options to help address these difficulties.
A summary of the assessment and recommendations will be sent to you, your GP and the referrer.
The first appointment can last up to two hours. You are welcome to bring a carer, friend or advocate with you.
Following initial assessment, if you require further involvement from the team a care coordinator/ lead professional will be allocated to your care. This is a mental health professional who will meet with you regularly to discuss your problems, work with you to agree a care plan and regularly review your progress. They will also keep in contact with any other professionals involved in your care.
The aim of the service is to aid recovery from mental ill health and to assist people in returning manageable levels of activity and independence.
Where appropriate, relatives and carers are often part of the initial assessment and are often involved in the following home treatment sessions.
We will put you in touch with local carers support networks and offer a Carers Assessment on request. These are all important to the work of the Community Treatment Team.
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has a Carer Promise. Please ask a member of staff if you or your carer would like a copy of this booklet.
Staff can arrange an interpreter or someone to sign on your behalf if you need one.
Contact Traveline
Telephone: 0871 200 22 33
Website: www.traveline.info
Gateshead East and West Community Treatment Team
Dryden Road Clinic
134 Dryden Road
Gateshead
NE9 5BY
Phone: 0191 223 2001
Office hours: Monday to Friday, 9am to 5pm
Patient Advice and Liaison Service (PALS)
Telephone: 0800 328 4397
North East NHS Independent Complaints Advocacy (ICA)
Telephone: 0808 802 3000
Crisis Resolution and Home Treatment Team Newcastle and Gateshead
If you are in a mental health crisis, call NHS 111 and select option 2 for urgent mental health support. NHS 111 is available 24/7. If you are deaf or have hearing loss, you can contact NHS 111 using SignVideo or the 18001 111 Relay UK app.
MIND infoline
Telephone: 0300 123 3393, 9am – 6pm, Monday to Friday or Text 86463
The Samaritans
Telephone: 116 123, 24 hours everyday
You can talk to a staff member or use the contacts listed below. See other ways to give feedback.
Your Voice
You can use this email to tell us what you think about your care. This can be good or bad. You can also ask us to tell you what happens after you send feedback.
Email: yourvoice
Comments and complaints
If something went wrong, please tell us. This will help us improve services.
Email: complaints
Telephone: 0191 245 6672
Write to: Complaints Department, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT.
Patient Advice and Liaison Service (PALS)
PALS offer a free, confidential service. They can help if you are worried about your care. They support patients, families and carers.
PALS North of Tyne
(services in Newcastle, North Tyneside, Northumberland and North Cumbria)
Email: pals
Telephone: 0800 032 0202
PALS South of Tyne
(services in Sunderland, Gateshead, South Tyneside and Lotus Ward, Middlesbrough)
Email: pals
Telephone: 0800 328 4397
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on pic
Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/331/0926 V13
Website: www.
Telephone: 0191 246 6800
Review date 2028