Gateshead East and West Community Treatment Teams – Patient information leaflet

Information about the Gateshead East and West Community Treatment Teams, which provide an assessment and treatment service for men and women over the age of 18 years who are experiencing difficulty with their mental health.

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  • Introduction

    This leaflet provides information that you may find useful during your time with our service. If you are unsure about anything in this leaflet please ask a member of staff.

  • What is the Community Treatment Team (CTT)?

    The Community Treatment Team provides a specialist service for adults aged 18 to 65 years who experience severe complex mental health difficulties and require a period of assessment and treatment.

    The team is made up of a number of professionals including doctors, nurses, occupational therapists, psychologists and support workers including peer support workers. Initial appointments with the team are usually at Dryden Road Clinic, but in some instances may also be arranged within your home.

  • What will happen at my first appointment?

    You will be seen by an experienced mental health worker from the team who will ask you questions about the difficulties you are experiencing. At the end of the assessment you will both look at the most appropriate treatment options to help address these difficulties.

    A summary of the assessment and recommendations will be sent to you, your GP and the referrer.

  • How long are appointments?

    The first appointment can last up to two hours. You are welcome to bring a carer, friend or advocate with you.

  • How can the team help me?

    Following initial assessment, if you require further involvement from the team a care coordinator/lead professional will be allocated to your care. This is a mental health professional who will meet with you regularly to discuss your problems, work with you to agree a care plan and regularly review your progress. They will also keep in contact with any other professionals involved in your care.

    The aim of the service is to aid recovery from mental ill health and to assist people in returning manageable levels of activity and independence.

  • Help for carers

    Where appropriate, relatives and carers are often part of the initial assessment and are often involved in the following home treatment sessions.

    We will put you in touch with local carers support networks and offer a Carers Assessment on request. These are all important to the work of the Community Treatment Team.

    Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has a Carers Charter. Please ask a member of staff if you or your carer would like a copy of this booklet

  • Interpreters/signers

    Staff can arrange an interpreter or someone to sign on your behalf if you need one.

  • Travel information

    Contact Nexus Traveline: Tel: 0871 200 22 33


  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email [email protected] Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
    You can provide feedback in the following ways:
    – the quickest way for you to do this is to complete our short online survey at
    – complete a Points of You survey, available from staff.

  • Useful contacts

    Patient Advice and Liaison Service (PALS) Tel: 0800 032 02 02

    North East NHS Independent Complaints Advocacy (ICA) Tel: 0808 802 3000

    Crisis Resolution and Home Treatment Team Newcastle and Gateshead
    Tel: 0191 814 8899 or freephone 0800 652 or TEXT 07919 228 548

    MIND infoline
    Tel:0300 123 3393 9am – 6pm, Monday to Friday
    or TEXT 86463

    The Samaritans
    116 123, 24 hours everyday

  • Contact details

    Gateshead East Community Treatment Team
    Dryden Education Centre
    Evistones Road
    NE9 5UR
    Tel: 0191 223 2001

    Office hours Monday to Friday, 9am – 5pm

    Gateshead West Community Treatment Team
    Dryden Education Centre
    Evistones Road
    NE9 5UR
    Tel: 0191 223 2001

    Office hours Monday to Friday, 9am – 5pm

  • Other formats, references and review

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2022 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/331/0522 May 2022 V10 Tel: 0191 246 7288
    Review date 2025