Gateshead East and West Community Treatment Teams – Patient information leaflet

This leaflet provides information that you may find useful during your time with our service. If you are unsure about anything in this leaflet please ask a member of staff.

The Community Treatment Team provides a specialist service for adults aged 18 to 65 years who experience severe complex mental health difficulties and require a period of assessment and treatment.

The team is made up of a number of professionals including doctors, nurses, occupational therapists, psychologists and support workers including peer support workers. Initial appointments with the team are usually at Dryden Road Clinic, but in some instances may also be arranged within your home.

You will be seen by an experienced mental health worker from the team who will ask you questions about the difficulties you are experiencing. At the end of the assessment you will both look at the most appropriate treatment options to help address these difficulties.

A summary of the assessment and recommendations will be sent to you, your GP and the referrer.

The first appointment can last up to two hours. You are welcome to bring a carer, friend or advocate with you.

Following initial assessment, if you require further involvement from the team a care coordinator/lead professional will be allocated to your care. This is a mental health professional who will meet with you regularly to discuss your problems, work with you to agree a care plan and regularly review your progress. They will also keep in contact with any other professionals involved in your care.

The aim of the service is to aid recovery from mental ill health and to assist people in returning manageable levels of activity and independence.

Where appropriate, relatives and carers are often part of the initial assessment and are often involved in the following home treatment sessions.

We will put you in touch with local carers support networks and offer a Carers Assessment on request. These are all important to the work of the Community Treatment Team.

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has a Carer Promise. Please ask a member of staff if you or your carer would like a copy of this booklet

Staff can arrange an interpreter or someone to sign on your behalf if you need one.

Contact Traveline: Tel: 0871 200 22 33

Website: www.traveline.info/

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department Tel: 0191 245 6672
• email [email protected] Please note that information sent to the Trust via email is sent at your own risk

 
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

 
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Tel: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

Patient Advice and Liaison Service (PALS) Tel: 0800 328 4397

North East NHS Independent Complaints Advocacy (ICA) Tel: 0808 802 3000

Crisis Resolution and Home Treatment Team Newcastle and Gateshead
If you are in a mental health crisis, call NHS 111 and select option 2 for urgent mental health support. NHS 111 is available 24/7. If you are deaf or have hearing loss, you can contact NHS 111 using SignVideo or the 18001 111 Relay UK app.

MIND infoline
Tel:0300 123 3393 9am – 6pm, Monday to Friday
or TEXT 86463

The Samaritans
116 123, 24 hours everyday

Gateshead East Community Treatment Team
Dryden Road Clinic
134 Dryden Road
Gateshead
Tyne and Wear
NE9 5BY

Tel: 0191 223 2001

Office hours Monday to Friday, 9am – 5pm

Gateshead West Community Treatment Team
Dryden Road Clinic
134 Dryden Road
Gateshead
Tyne and Wear
NE9 5BY

Tel: 0191 223 2001

Office hours Monday to Friday, 9am – 5pm

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre
2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/331/0524 May 2024 V11
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2025