This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust.
We want to understand who you are and how best to support you. We will meet with you to learn more about you and your life.
If there are people important to you, let us know. We can speak with them too.
We will invite you to a meeting. At the meeting, we will listen to you. We will try to understand your story, and talk about what support you need.
We will use all that we learn to make a plan with you. This plan will help you now and in the future.
Sometimes professionals call this formulation.
Areas we look at to understand you better
You can print this page and fill with your own notes:
| How I have ended up here |
|---|
|
|
| Things I am good at |
|
|
| Things I find difficult |
|
|
| What keeps my problems going? |
|
|
| What do I need to do or change? |
|
|
| What help do I need from others? |
|
|
You can talk to a staff member or use the contacts listed below. See other ways to give feedback.
Your Voice
You can use this email to tell us what you think about your care. This can be good or bad. You can also ask us to tell you what happens after you send feedback.
Email: yourvoice
Comments and complaints
If something went wrong, please tell us. This will help us improve services.
Email: complaints
Telephone: 0191 245 6672
Write to: Complaints Department, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT.
Patient Advice and Liaison Service (PALS)
PALS offer a free, confidential service. They can help if you are worried about your care. They support patients, families and carers.
PALS North of Tyne
(services in Newcastle, North Tyneside, Northumberland and North Cumbria)
Email: pals
Telephone: 0800 032 0202
PALS South of Tyne
(services in Sunderland, Gateshead, South Tyneside and Lotus Ward, Middlesbrough)
Email: pals
Telephone: 0800 328 4397
You can get more information about this leaflet from the Patient Information Centre. This includes how the leaflet was made. We can provide this leaflet in other formats. These include Braille, audio, large print, Easy Read, British Sign Language, and other languages.
We welcome your feedback about this leaflet. You can email pic
Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/810/0926 V5
Review date 2029
Website: www.
Understanding my story workbook