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This leaflet provides information about Hadrian at Carleton Clinic, Cumbria. It is an 18 bed acute mental health inpatient ward for women aged over 18.

This leaflet will provide you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

Hadrian is an 18 bed acute mental health inpatient unit based at Carleton Clinic, Cumbria.

The service is for women over the age of 18 years who require their mental health needs to be fully assessed in a safe place by a specialist team.

Often when people are unwell they need to have a safe place where they can receive support, care and treatment so they can recover and return to everyday life as soon as possible.

When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you a Welcome Guide which will provide you with more information.

The length of stay depends upon your personal needs. The care team will discuss this with you.

The team includes:

  • Peer support
  • Activity coordinators
  • Consultant psychiatrists
  • Doctors
  • Nurses
  • Advanced nurse practitioner
  • Clinical psychologist
  • Healthcare assistants
  • Assistant practitioners
  • Student nurses, Occupational therapists and medics

Prior to your admission a mental health assessment was completed and your capacity assessed. Depending on the outcome of this, you have either agreed to an informal admission or legislative powers may be used.

We ask that you don’t request leave immediately upon admission, as we need to complete an assessment of your needs. All leave away from the unit is granted depending on your mental state and level of risk and is regularly reviewed by our multi-disciplinary team. If you are on a section, you will need section 17 leave prescribed in order for you to leave the unit.

When on the ward, please read the leave policy.

Staff check on you every hour, including throughout the night, to ensure your safety and wellbeing. The frequency of observations can be increased where needed to support your safety

We value carer and family involvement throughout their loved one’s admission. We run a family clinic every week where staff contact patient’s loved ones, family members and carers in order to gain information about their loved one and offer carer support where appropriate.

Our Trust sites are now completely smokefree which means that neither you nor your visitors are allowed to smoke while you are anywhere on the grounds of one of our sites. Certain types of e-cigs can be used on Trust sites, but only by service users in outdoor spaces (including ward gardens). If you would like to use an e-cig it must be disposable, non-refillable and non-rechargeable. Other types of e-cig are not permitted for use anywhere on Trust sites.

  • Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Telephone: 0191 246 6800
  • Patient and Carer Involvement Team Telephone: 01670 501 816
  • Patient Advice and Liaison Service Telephone: 0800 032 0202

Hadrian
Carleton Clinic
Cumwhinton Drive
Carlisle
CA1 3SX

Phone: 01228 603 042

You can talk to a staff member or use the contacts listed below. See other ways to give feedback.

Your Voice

You can use this email to tell us what you think about your care. This can be good or bad. You can also ask us to tell you what happens after you send feedback.

Email: yourvoice@cntw.nhs.uk

Comments and complaints

If something went wrong, please tell us. This will help us improve services.

Email: complaints@cntw.nhs.uk
Telephone: 0191 245 6672
Write to: Complaints Department, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT.

Patient Advice and Liaison Service (PALS)

PALS offer a free, confidential service. They can help if you are worried about your care. They support patients, families and carers.

PALS North of Tyne
(services in Newcastle, North Tyneside, Northumberland and North Cumbria)
Email: pals@nhct.nhs.uk
Phone: 0800 032 0202

PALS South of Tyne
(services in Sunderland, Gateshead, South Tyneside and Lotus Ward, Middlesbrough)
Email: pals@cntw.nhs.uk
Phone: 0800 328 4397

You can get more information about this leaflet from the Patient Information Centre. This includes how the leaflet was made. We can provide this leaflet in other formats. These include Braille, audio, large print, Easy Read, British Sign Language, and other languages.

We welcome your feedback about this leaflet. You can email pic@cntw.nhs.uk

Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: PIC/918/0826 V3
Review date 2029

Website: www.cntw.nhs.uk – Telephone: 0191 246 6800