This leaflet provides useful contact information for carers.
Chaplaincy Team
Phone: 0191 246 7282, Monday to Friday, 9am to 5pm
Out of hours: 0191 246 6800
Call the chaplaincy team if you would like to talk to a Trust Chaplain. The hospital switchboard can contact the on call chaplain out of hours.
Pharmacy Medicines Information Helpline
Phone: 0191 245 6604, Monday to Friday, 9am to 5pm
Patients of the Trust and their carers can call with any medication related enquiry. The service is confidential and run by specialist pharmacists.
Lived Experience Service
St George’s Park, Morpeth, Northumberland, NE61 2NU
Phone: 01670 501 816, Monday to Friday, 9am to 5pm
Email: LivedExperience
The service engages with service users and carers in positively influencing service improvement as well as facilitating meaningful and lasting patient and carer involvement.
Patient Information Centre
St Nicholas Hospital, Jubilee Road, Gosforth, Newcastle, NE3 3XT
Phone: 0191 246 7288, Monday to Friday, 9am to 5pm
Email: pic
Website: www.
Provides access to a wide range of health and wellbeing resources.
Carers Trust
Website: www.
Work to transform the lives of unpaid carers through collaboration, influence, evidence and innovation.
Carers UK
Advice line: 0808 808 7777, Monday to Friday, 9am to 6pm
Email: advice
Website: www.carersuk.org
Gives information on your rights and how to get help.
The Children’s Society
Phone: 01962 711 511, Monday to Friday, 9am to 5pm
Email: include
Website: www.childrenssociety.org.uk
Offers advice and support for young carers.
Citizens Advice
Advice Line: 0344 245 1288, Monday to Friday, 10am to 4pm
Website: www.citizensadvice.org.uk
Gives free, independent and confidential advice.
Young Carers Alliance
Email: youngcarersalliance
Website: www.
Shares best practice and gives a strong, collective voice for young carers.
NHS.uk website
Website: www.nhs.uk
Information on conditions, treatments, wellbeing and local services.
GOV.uk website
Website: www.
Links to free, confidential and independent advice on dealing with money and debt problems.
Local carer support
Carer support services are available based on where you live, rather than where the person you care for lives.
Cumberland Council
Civic Centre, Rickergate, Carlisle, CA3 8QG
Phone: 0300 373 3730
Website: www.
Services for carers in North and West Cumbria, including carers assessments, benefits advice, social events and activities.
Caring for other people:
Website: www.
Benefits Support:
Phone: 01228 817 400
Email: bac
Website: www.
Westmorland and Furness Council
South Lakeland House, Lowther Street, Kendal, Cumbria, LA9 4DQ
Phone: 0300 373 3300
Website: www.
Services for carers in Penrith, Barrow, Eden and South Lakeland, including carers assessments, benefits advice, social events and activities.
Adult carer support:
Website: www.
Support for young carers and young adult carers:
Website: www.
Benefits Support:
Phone: 0300 373 3300
Email: benefits1@
Website: www.
North Cumbria Recovery College
Phone: 0808 196 1773
Email: hello
Website: ncrecoverycollege.org
The college is open to any adult living in North Cumbria who wants to improve their own wellbeing and/or the health and wellbeing of someone they care for or support.
Carers Northumberland
107 and 109 Station Road, Ashington, NE63 8RS
Phone: 01670 320 025
Email: info
Website: www.carersnorthumberland.org.uk
Open: Monday to Friday, 9am to 5pm but leave a message at any time.
Gives advice, information and support for carers. This includes help to take a break from caring, opportunities to meet other carers, emotional support, and help with emergency planning. Carers may also be able to apply for a small grant through the Carer Support Fund.
The service also offers support with skills development, finding work, and returning to employment. Young carers aged 5 to 18 can access support for the whole family, one-to-one support, carers’ breaks, and an Active Northumberland pass.
Escape Family Support
Susan Kennedy Centre, 63 South View, Ashington, Northumberland, NE63 0SF
Head office: 01670 544 055
Helpline: 07702 833 944
Email: admin
Website: escapefamilysupport.org.uk
Offers a range of services, courses and activities for those affected by a loved ones drugs and alcohol use.
Living Well North Tyneside
Website: www.livingwellnorthtyneside.co.uk
Connecting communities with trusted information on services, activities, events and people to support us all to live well locally.
North Tyneside Benefits Line
Phone: 0345 2000 104
Website: https://my.northtyneside.gov.uk
Open: Monday to Thursday, 8.30am to 5pm and Friday, 8.30am to 4.30pm
North Tyneside Carers Centre
Floor 2, Wallsend Community Hub and Library, 16 the Forum, Wallsend, NE28 8JR
Phone: 0191 249 6480
Email: enquiries
Website: www.northtynesidecarers.org.uk
Open: Monday to Friday, 10am to 4pm.
Gives emotional and practical support for both young and adult carers living in North Tyneside, plus social activities, training and support.
Northumberland Council Benefits Helpline
Phone: 0345 600 6400
Website: www.
Open: Monday to Thursday, 8.30am to 5pm and Friday, 8.30am to 4.30pm
Northumberland Recovery College
Phone: 07866 053 717
Email: nrc
Website: www.northumberlandrecoverycollege.co.uk
The college is open to any adult living in Northumberland who wants to improve their own wellbeing and/or the health and wellbeing of someone they care for or support.
NT Life Recovery College
110 Howard Street, North Shields, NE30 1NA
Phone: 0191 643 2626
Email: info
Website: www.
Delivered in a safe and friendly community setting, courses and workshops are co-produced and designed by individuals who have lived experience of challenges with their own mental health, and who want to pass on their LIFE learning, skills and knowledge to help others.
PROPS
The Linskill Centre, Linskill Terrace, North Shields, Tyne and Wear, NE30 2AY
Phone: 0191 226 3440 (helpline open daily, 9am to 9pm)
Website: www.props.org.uk
Supports people affected by someone else’s alcohol or drug use. Offers practical help and emotional support to make life easier for you and your family. Our support includes one-to-one support, Support groups, Training and education. We listen, help you to problem solve and learn new skills.
Caregivers Connected Gateshead
Rooms 211-212, Aidan House, Sunderland Road, Gateshead, NE8 3HU
Call free: 0808 801 0350
WhatsApp or text: 0774 041 0314
Email: info
Website: https://
The Caregivers Connected service offers support to all those caring for someone residing in Gateshead. It is delivered by the Carers Federation.
Carers Trust Tyne and Wear
The Old School, Smailes Lane, Highfield, Rowlands Gill, NE39 2DB
Phone: 01207 549 780
Email: info
Website: www.carerstrusttw.org.uk
Charity supporting young carers and adult carers for friends or family members with an illness, disability or addiction in Gateshead.
Gateshead Benefits Support and Advice
Phone: 0191 433 4646
Email: benefitenquiries
Website: www.
Open: Monday to Thursday, 8.45am to 4.30pm and Friday, 8.45am to 4pm
Gateshead Carers Association
John Haswell House, 8-9 Gladstone Terrace, Gateshead, NE8 4DY
Phone: 0191 490 0121
Email: enquiries
Website: www.gatesheadcarers.com
Opening times: Monday to Friday, 9am to 4.30pm
Offers one to one confidential carer wellbeing support and weekly wellbeing groups. Work with a wide range of communities, providing a bespoke service for all unpaid, adult carers in Gateshead, many for whom English is not their first language.
Online support groups and a telephone interpreting service is also available. Small grants available through Carer Wellbeing Fund to give carers a break and support, as well as short breaks at their holiday home in Cumbria.
InformationNow
Website: www.informationnow.org.uk
InformationNOW is the information website for people living and working in Newcastle. Helping you stay informed, make choices, plan ahead, be independent and have an excellent quality of life. You can find information, search for local organisations, events and activities near you.
Mobilise
Email: info
Website: https://
Website: https://
Mobilise work with Newcastle City Council to provide a range of free online services to support you, in addition to what is already on offer.
Newcastle Carers
135-139 Shields Road, Newcastle upon Tyne, NE6 1DN
Phone: 0191 275 5060
Email: info
Text: 07874 100 043
Website: www.newcastlecarers.org.uk
Open: Monday to Friday, 9am to 5pm (out of hours appointments are also available)
Gives information, one-to-one support, opportunities to join carers groups or take part in events and activities, as well as sessions with counsellors and complementary therapists. Also offers training for carers and professionals.
Newcastle Welfare Rights Service
Advice line: 0191 277 2627, Monday to Friday, 9.30am to 12 noon
Email: welfare.
Website: www.
Our Gateshead
Website: www.ourgateshead.org
Discover what’s on your doorstep.
PROPS
Fenham Library and Community Hub, Fenham Hall Drive, Newcastle upon Tyne, NE4 9XD
Helpline: 0191 226 3440 (Open daily, 9am to 9pm)
Website: www.props.org.uk
Supports people affected by someone else’s alcohol or drug use. Offers practical help and emotional support to make life easier for you and your family. Our support includes one-to-one support, Support groups, Training and education. We listen, help you to problem solve and learn new skills.
ReCoCo – Recovery College Collective
1 Carliol Square, Newcastle upon Tyne, NE1 6UF
Phone: 0191 261 0948
Email: info
Website: www.recoverycoco.com
The college is a place where service users are able to make connections and develop their knowledge and skills in relation to recovery.
Connected Caring South Tyneside
Age Concern Tyneside South (ACTS), 29 Beach Road, South Shields, NE33 2QU
Phone: 0800 304 7724
Email: info
Website: connectedcaring.org.uk
A range of services for carers including information and advice, benefits information, support groups, breaks and social activities, training and support you with access assessments and care plans.
Kind Mind Community
South Tyneside Recovery College
Phone: 0191 217 2935
Email: kindmindcommunity
Website: www.kindmindcommunity.org
Support to help you to focus on your own wellbeing and mental health. Activities take place in hubs around South Tyneside and on Zoom.
Moving Forward
Phone: 0191 217 2935
Text: 07594 154 768
Email: admin.
Website: www.
Gives free emotional and practical support for carers. It can help carers balance their caring role with their own interests, needs and goals.
TEN NE South Tyneside Young Carers Service
TEN North East, The Eco Centre, Windmill Way, Hebburn, NE31 1SR
Phone: 07713 710 393
Email: admin.
Website: www.southtynesideyoungcarers.org
Supports young carers aged 5 to 24 and their families. They help young carers build confidence, develop life skills and enjoy being children and young people. They work with local organisations to provide support, including breaks from caring, activities, workshops, information, advice and guidance.
South Tyneside Young Carers Service forms part of TEN North East Ltd, a division of a local charity, Groundwork South and North Tyneside.
Sunderland Carers Centre
Thompson Park, Thompson Road, Sunderland, SR5 1SF
Phone: 0191 549 3768
Fax: 0191 549 5095
Email: contactus
Website: https://sunderlandcarers.co.uk
Open: Monday to Friday, 9am to 5pm (out of hours appointments are also available)
Offers confidential advice, information and support service to carers throughout the City of Sunderland (including Houghton-le-Spring, Hetton-le-Hole, Easington Lane and Washington).
Sunderland Recovery College
Fulwell Community Resource Centre, Fulwell Rd, Fulwell, Sunderland, SR6 9QW
Phone: 0191 561 2276
Text: 07500 551 869
Email: sunderlandrecovery
Website: www.
A range of free recovery focused educational courses for people with lived mental health experience, their friends and family.
Sunderland Welfare Rights Service
Phone: 0191 520 5551
Email: welfare.
Website: https://
Open: Monday to Friday, 8.30am to 5pm
Wellbeinginfo
Website: www.wellbeinginfo.org
An online guide which provides advice and information about how to keep your mind and body healthy. It also contains a list of local services in Sunderland and South Tyneside.
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has received a two star award for Triangle of Care. The award recognises the Trust’s commitment to ensuring all staff adopt good practice when working with carers and families.
You can talk to a staff member or use the contacts listed below. See other ways to give feedback.
Your Voice
You can use this email to tell us what you think about your care. This can be good or bad. You can also ask us to tell you what happens after you send feedback.
Email: yourvoice
Comments and complaints
If something went wrong, please tell us. This will help us improve services.
Email: complaints
Telephone: 0191 245 6672
Write to: Complaints Department, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT.
Patient Advice and Liaison Service (PALS)
PALS offer a free, confidential service. They can help if you are worried about your care. They support patients, families and carers.
PALS North of Tyne
(services in Newcastle, North Tyneside, Northumberland and North Cumbria)
Email: pals
Telephone: 0800 032 0202
PALS South of Tyne
(services in Sunderland, Gateshead, South Tyneside and Lotus Ward, Middlesbrough)
Email: pals
Telephone: 0800 328 4397
You can get more information about this leaflet from the Patient Information Centre. This includes how the leaflet was made. We can provide this leaflet in other formats. These include Braille, audio, large print, Easy Read, British Sign Language, and other languages.
We welcome your feedback about this leaflet. You can email pic
Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/381/1026 October 2026 V21
Review date 2029
Website: www.