This leaflet tells you about Aldervale at Hopewood Park, Sunderland.
This leaflet tells you what to expect during your stay. Ask staff if you have any questions.
We are a high support unit. You can find us at Hopewood Park in Sunderland.
The unit is for men aged 18 and over. You stay here to help you get better.
You need more support for your needs. A stay in hospital will help your recovery.
A staff member will greet you when you arrive. They will explain what will happen during your stay.
They will give you helpful info. You will have time to settle in and look around.
You can ask for a Welcome Guide. It has more details about your stay. Ask staff if you did not get one.
The time you spend here depends on your needs. The care team will talk with you about this.
What you do depends on your needs. You can join social and fun things.
These help you build skills for your mental health.
Staff can arrange a translator if you need one. Please ask a staff member.
Contact Traveline for travel help
Telephone: 0871 200 22 33
Website: www.
Aldervale
Hopewood Park
Ryhope
Sunderland
SR2 0NB
Telephone: 0191 566 7280
Public phone box : 0191 566 7282
Independent Mental Health Advocacy (IMHA)
You have the right to an advocate. An advocate can speak for you. They can help support you to speak for yourself. A staff member can help you contact an advocate. They can also give you phone numbers.
Independent Complaints Advocacy (ICA)
ICA helps people make a complaint about NHS care or treatment. They can support patients and carers during the complaints process. They can help you understand your options and have your views heard. Telephone: 0808 802 3000
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Telephone: 0191 246 6800
Sunderland Carers Centre
Telephone: 0191 549 3768
You can talk to a staff member or use the contacts listed below. See other ways to give feedback.
Your Voice
You can use this email to tell us what you think about your care. This can be good or bad. You can also ask us to tell you what happens after you send feedback.
Email: yourvoice
Comments and complaints
If something went wrong, please tell us. This will help us improve services.
Email: complaints
Telephone: 0191 245 6672
Write to: Complaints Department, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT.
Patient Advice and Liaison Service (PALS)
PALS offer a free, confidential service. They can help if you are worried about your care. They support patients, families and carers.
PALS North of Tyne
(services in Newcastle, North Tyneside, Northumberland and North Cumbria)
Email: pals
Telephone: 0800 032 0202
PALS South of Tyne
(services in Sunderland, Gateshead, South Tyneside and Lotus Ward, Middlesbrough)
Email: pals
Telephone: 0800 328 4397
You can get more information about this leaflet from the Patient Information Centre. This includes how the leaflet was made. We can provide this leaflet in other formats. These include Braille, audio, large print, Easy Read, British Sign Language, and other languages.
We welcome your feedback about this leaflet. You can email pic
Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/407/0726 V10
Review date 2029
Website: www.