There are many ways to get in touch. Choose the department that best suits your needs.

To contact a specific service, please visit our service directory. 

 

Ways to offer feedback

Your honest feedback, good or bad, makes sure our services are the best they can be. Feedback will never change your care in a bad way. It could lead to good changes in the future for the services we offer.

If you have any questions, comments or problems we hope that you will talk to someone who is providing your care. We understand that you might prefer to talk to someone else.

Here are some options for sharing your feedback.

If you require additional support to feedback or want advice on the best option or the experience you wan to share, contact yourvoice@cntw.nhs.uk and we will get back to you.

 

Your Voice 

This is a way of sharing your thoughts on care you received from a service or ward. This could be any type of experience, good or bad. You can ask us to let you know what happened with your feedback.

Email: yourvoice@cntw.nhs.uk or take our Your Voice survey. 

 

Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS) provide confidential advice and support to service users, relative or carers when you have a concern or query about care.

 

PALS South of Tyne 

For services in Sunderland, Gateshead, South Tyneside and Lotus Ward, Middlesbrough.

Telephone: 0800 328 4397 / 0191 566 7074

Text: 07825 061 035 

Email: pals@cntw.nhs.uk 

Address: Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

 

PALS North of Tyne

For services in Newcastle, North Tyneside, Northumberland and North Cumbria.

Telephone: 0800 032 0202

Email: pals@nhct.nhs.uk 

Address: FREEPOST PALS

 

Comments and complaints 

When you believe something went wrong, let us know using our online form. This will give us the opportunity to make sure you or someone else doesn’t have the same experience.

Alternatively you can download a printed copy of the complaints form and return to the address below.

Post: Complaints Department, St Nicholas Hospital Gosforth, Newcastle Upon Tyne, NE3 3XT 

Email: complaints@cntw.nhs.uk 

Telephone: 0191 245 6672 

 

Healthwatch

Healthwatch: Independent organisation representing users of health and social care services. 

 

Care Opinion

Share your experience to help improve services for others. Visit Care Opinion. 

 

North East NHS Independent Complaints Advocacy (ICA)

North East Independent Complaints Advocacy (ICA) services provide practical support and information to people who want to make a complaint if they have not had the service they expect from the NHS. 

Telephone: 0808 802 3000

Email: ica@carersfederation.co.uk

Address: Room 405, 4th Floor, Aidan House, Sunderland Road, Gateshead, Tyne and Wear, NE8 3HU

 

Advocacy services for your area 

Sometimes it can be difficult for people to speak up for themselves. An advocate is somebody who can work with you to help you have your say about things.

Find your local Independent Mental Health Advocacy (IMHA) service IMHA Advocacy Services

 

Resources