CNTW self help guides

We have a range of self help guides that are available to view here

Talk to FRANK

If you want to talk, you can call FRANK, 24 hours a day, 365 days a year on 0300 123 6600. For people with hearing impairments, you can textphone FRANK on 0300 123 1099.  Calls from a mobile phone vary in cost depending on what network you’re on. Calls from a landline cost no more than a normal national call (to an 01 or 02 number). The calls may show up on the bill.

Live Chat can be accessed here this is available from 2pm – 6pm and is completely confidential, you don’t even have to use your real name.

You can send a text to FRANK on 82111. The cost of sending a text to FRANK is the same as a standard text message – which will depend on your network tarrif. There is no charge for receiving text messages from FRANK.

You can email FRANK here. The reply will come from and the subject line won’t have your question in it.

Substance misuse diary

Please feel free to download this sheet to help you keep a track of your alcohol or drug use and understand the events leading up to this and how you were feeling.

Substance misuse diary (57kB)

Other useful websites

  • (online support tools including alcohol diaries and unit calculators)
  • (information on smart recovery mutual aid meetings and the opportunity to access meetings online)
  • (alcoholics anonymous meeting locations and online meeting access)
  • (narcotics anonymous meeting locations and online meeting access
  • (advice and information on solvent abuse)