Local and national support

Local crisis support

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

North of Tyne 07887 625 277
Central (Newcastle/Gateshead) 07919 228 548
South of Tyne 07889 036 280
North Cumbria 07795 656 226

Tees, Esk and Wear Valleys

18001 0800 0516 171 (via Relay UK) or videocall via Attend Anywhere. Visit the Tees, Esk and Wear Valleys website for further details.

National crisis support

SHOUT 24/7 Text ‘DEAF’ to 85258

Samaritans email jo@samaritans.org
Go to your local A&E if you feel at risk.

Text 999 – Register emergencySMS to text to 999 for police, fire or ambulance services – Visit the  Relay UK website for further details.

Local support services

Cumbria Deaf Association
A local independent charity that have been supporting D/deaf people throughout Cumbria for over 125 years.

Has a weekly newsletter via email or online.

Becoming Visible

NRASS (Only covering Gateshead and Hartlepool)
Mahi 07850 766 926 or email mahi@nrass.org
Kay 07789 967 928 or email kay@nrass.org

ICA (Independent Complaints Advocacy)
Deaf Clients can contact us by text 07789 088 284 or BSL WhatsApp video on 07738 994 040

BID Service – Housing and Health Support in Durham
Facebook: Ask about their drop in service via messenger

TEWV Trustwide Deaf Service

National support services

Sign Health
Improving Deaf people’s health and wellbeing. Our services offer support through mental health challenges, domestic abuse and more

Domestic Abuse Service (Sign Health)
Provide a specialist abuse service to support Deaf people in finding safety and security.
Email: da@signhealth.org.uk (regularly monitored)
· WhatsApp/SMS: 07970 350 366 (regularly monitored)
· Telephone: 020 3947 2601 (it may not be possible to receive all calls, so please do email/SMS if your call is not answered)

Royal Association for Deaf people (RAD) Provides accessible services that deaf people want and need in British Sign Language (BSL), to keep them safe, happy, well and achieving their full potential

RNID (Royal National Institute for Deaf people)
We are RNID and together, we’ll make life fully inclusive for deaf people and those with hearing loss or tinnitus.

British Deaf Association (BDA)
Equality. Access. Freedom of choice. The BDA is the UK’s leading membership organisation and registered charity led by Deaf people, for Deaf people

British Society for Mental Health and Deafness (BSMHD) is the only UK charity that focuses entirely on the promotion of positive mental health of Deaf people

Self help

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust self help guides – 22 different information leaflets in BSL

COVID–19 information

Deafstation – covid/world news/impact

SignHealth resources

NHS 111 

NHS 119 BSL is available for all enquiries relating to:
– making an appointment to attend for a test,
-enquiring about test results,
– arranging delivery and collection of a home test kit,
– making an appointment for a Covid-19 vaccination,
– and communicating with staff at Covid-19 vaccination centres.

The Royal Association for Deaf People

British Deaf Association – BSL accessible information and updates on the ongoing COVID-19 crisis. Follows the Scottish Government

Deaf CAMHS Booklet An information booklet for deaf children and their families.

UK Government COVID vaccination information

How to use technology

Tips for working remotely when you’re deaf (with BSL videos)

A BSL video on how to use Zoom

MS Teams tips for working with Deaf people

Access to health information

111 the NHS non-emergency number – contact 111 via InterpreterNow


Relay UK
Previously Next Generation Text – helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

EmergencySMS – register your phone to enable using the emergencySMS service.

VRS/VRI (Video Relay Service/Video Remote Interpreting)

Additional information regarding VRS/VRI
Check this website for a list of organisations that have VRS/VRI

TV Programmes

BSL Zone
See Hear


Rebecca Whithey – You Tube BSL via Red Earth Theatre
Trudi Collier

Facebook pages

Virtual Museums

Painted Hall – it has a BSL interpretation
Mindfulness and Art | British Sign Language (BSL) videos


  • Texter – Texter live transcribe and will convert speech to text on a phone.
  • Live Transcribe – Google Live Transcribe – being promoted within deaf communities in County Durham.
  • Otter – Convert speech to text on phone.
  • Stop, Breathe and Think – Check in your emotions and help with breathing.
  • Calm – Meditation and Sleep – Practice your breathing – lots of different ways.
  • TapSOS – Just tap emergency app