Local and national support

Local crisis support

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

North of Tyne 07887 625 277
Central (Newcastle/Gateshead) 07919 228 548
South of Tyne 07889 036 280
North Cumbria 07795 656 226

Tees, Esk and Wear Valleys

18001 0800 0516 171 (via Relay UK) or videocall via Attend Anywhere. Visit the Tees, Esk and Wear Valleys website for further details.

National crisis support

SHOUT 24/7 Text ‘DEAF’ to 85258
Go to your local A&E if you feel at risk.

999 BSL Emergency
EmergencySMS – Register your mobile with emergencySMS to send a text to 999 for police, fire or ambulance services
TapSOS – A non-verbal way to connect with the Emergency Services – Download the TapSOS 999 app
Relay UK – Download the Relay UK app to make the call

Local support services

Deaflink North East
Check their Facebook page for latest events/drop ins.
Twitter: https://twitter.com/Deaflink_NE

Becoming Visible
Check their Facebook for latest events.
Twitter: https://twitter.com/DeafBV

NRASS (Only covering Gateshead and Hartlepool)
Independent Advocacy and Welfare Rights Service
Kelly 07850 766 926 or email kelly@nrass.org
Kay 07789 967 928 or email [email protected]

ICA (Independent Complaints Advocacy)
Deaf Clients can contact us by text 07789 088 284 or BSL WhatsApp video on 07738 994 040

Cumbria Deaf Association
Facebook: https://www.facebook.com/cumbriadeafassociation/
Twitter: https://twitter.com/CumbriaDeaf

Action Deafness (Durham)
Check their Facebook and ask about their drop in service via messenger.
Email: [email protected]

TEWV Trustwide Deaf Service

National support services

Sign Health
Improving Deaf people’s health and wellbeing. Our services offer support through mental health challenges, domestic abuse and more

Domestic Abuse Service (Sign Health)
Provide a specialist abuse service to support Deaf people in finding safety and security.
Email: [email protected]
· WhatsApp/SMS: 07970 350 366 (regularly monitored)
· Telephone: 020 3947 2601 (it may not be possible to receive all calls, so please do email/SMS if your call is not answered)

Royal Association for Deaf people (RAD) Provides accessible services that deaf people want and need in British Sign Language (BSL), to keep them safe, happy, well and achieving their full potential

RNID (Royal National Institute for Deaf people)
We are RNID and together, we’ll make life fully inclusive for deaf people and those with hearing loss or tinnitus.

British Deaf Association (BDA)
Equality. Access. Freedom of choice. The BDA is the UK’s leading membership organisation and registered charity led by Deaf people, for Deaf people

British Society for Mental Health and Deafness (BSMHD) is the only UK charity that focuses entirely on the promotion of positive mental health of Deaf people

Self help

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust self help guides – 22 different information leaflets in BSL

COVID–19 information

NHS 119
You can call 119 if you have questions or need help with COVID-19 vaccinations, testing, NHS COVID Pass, and more.

UK Government COVID vaccination BSL information

How to use technology

Tips for working remotely when you’re deaf (with BSL videos)

A BSL video on how to use Zoom

Access to health information

111 the NHS non-emergency numbercontact 111 through this website


Relay UK
Previously Next Generation Text – helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

VRS/VRI (Video Relay Service/Video Remote Interpreting)

Additional information regarding VRS/VRI
Check this website for a list of organisations that have VRS/VRI

TV Programmes

BSL Zone
See Hear


Rebecca Whithey – You Tube BSL via Red Earth Theatre
Trudi Collier
Mindfulness and Art | British Sign Language (BSL) videos

Facebook pages

Virtual Museums

Painted Hall – it has a BSL interpretation


  • Texter – Texter live transcribe and will convert speech to text on a phone.
  • Live Transcribe – Google Live Transcribe – being promoted within deaf communities in County Durham.
  • Otter – Convert speech to text on phone.
  • Stop, Breathe and Think – Check in your emotions and help with breathing.
  • Calm – Meditation and Sleep – Practice your breathing – lots of different ways.