Pharmacy Department

Pharmacy Department

The Pharmacy Department provides patient centred dispensing, medicines information and clinical services to members of the public and clinical staff across the whole of the Northeast and North Cumbria.

The main aim of the pharmacy departments at CNTW is to provide patients with medicines that are safe, appropriate, evidence-based and cost-effective.

To achieve this, the department provides clinical, distribution, purchasing, and technical services as well as financial and medicines information, and currently employs over 110 members of staff (professional, technical and clinical).

Main dispensary

St Nicholas Hospital, Jubilee Road, Gosforth, NE3 3XT Telephone: 0191 245 6606 (ext56606)8.30am to 5pm, Monday to Friday

Other pharmacy bases

St Georges Park, Morpeth – 01670 501 767 – 8.30am to 5pm, Monday to Friday
Hopewood Park, Sunderland – 0191 566 7350 – 8.30am to 5pm, Monday to Friday
Carleton Clinic, Carlisle – 01228 608 269 – 8.30am to 4.30pm, Monday to Friday

Trust Chief Pharmacist

Timothy Donaldson
Email: [email protected]

Patient medicines information helpline

Please telephone 0191 245 6604
For further information see our patient information leaflet


Outpatient pharmacy

Most patients receiving care from CNTW will receive their medication from within primary care. This will usually be from a community pharmacy (chemist). CNTW Pharmacies cannot supply medication from green FP10 prescriptions (like those that come from a GP). Your CNTW clinician will advise you on where to get your medication from.

Certain medication cannot be supplied by primary care, for example, some antipsychotic medication. This is supplied by NTW Solutions from a dispensary at St Nicholas Hospital in Gosforth.

Opening hours: 8.30am to 5pm, Monday to Friday
Contact details: Telephone – 0191 246 7459
Email – [email protected]

Medicines helpline

If you have any questions about medicines prescribed to you by the hospital or your GP, you can call our medicines helpline. You will be able to speak to a pharmacist who can offer information and advice about your medicines. You can find further information and details of how to contact the service on this page.

We can answer questions such as:

  • How and when should I take my medicines?
  • What are the side effects of my medicines?
  • Can I take two or more medicines together?

We cannot answer questions on:

  • Your illness in general.
  • Symptoms or a condition that has not been diagnosed by your doctor.
  • Alternatives to your treatment if it is not working.

Medicines information (for CNTW clinicians only)

Do you have a question about medicines?

We are here to help with expert information and advice.

Medicines information is a speciality within Pharmacy that supports the safe, effective, and efficient use of medicines by providing evidence-based information and advice. The service provides support for both patients and healthcare staff who have any questions about medicines.

Medicines information is staffed by pharmacists with clinical expertise, and particular skills in locating, assessing and interpreting information about medicines. We have access to a comprehensive range of specialist resources in order to provide detailed information and advice on demand.

Contact us to help answer your question:
Open: 9am to 5pm, Monday to Friday
Telephone: 0191 245 6604
Email: [email protected]

Discharge and leave prescriptions

When being discharged or going on leave after a stay at one of our hospital sites, you will be supplied with any medications that you need to continue to take at home. The amount of medication supplied to you will be tailored to your need and may be different for different people.

Details of your prescription will be sent to your GP and your regular community pharmacy (if you have one) so that they can continue to supply you with further prescriptions as necessary and will be aware of any changes to your medication that may have taken place.


CNTW currently follow the ICS Formulary. This is produced and managed in collaboration with local acute trusts and primary care. The formulary promotes safe, effective, and economic prescribing in primary and secondary care, and provides guidance on locally recommended drug choices.

Do you want to know more about the roles within Pharmacy?

We are looking for caring, empathetic, enthusiastic and motivated individuals who have a passion to improve the lives of our patients. You can find further information on this page on the Trust’s website. ck out our page for