Ward 3, Walkergate Park – Patient and carer information

This leaflet provides you with information which you will find useful during your stay on Ward 3.

This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ward 3, Walkergate Park

Patient and Carer Information

  • Welcome

    We would like to welcome you, your family and friends to Ward 3 at Walkergate Park.

    This leaflet provides you with information which you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

  • What is Ward 3 at Walkergate Park?

    Ward 3 provides a specialist neurorehabilitation service based at Walkergate Park, Newcastle upon Tyne. If you would like to speak with a member of the Ward 3 team before admission please feel free to give us a call and we will do our best to answer any queries.

  • Why am I on this ward?

    Ward 3 cares for people who have varying degrees of neurological difficulties.

    Your reason for being on this ward is unique to you. The types of assessments and rehabilitation programmes carried out will be chosen specifically to meet your needs.

    During your stay, and in discharge planning, your team will carry out risk assessments to maintain your safety. Risk assessment of your home, and carer training, will be undertaken when appropriate to enable you to spend time at home prior to discharge.

  • Arriving on Ward 3

    When you arrive on the ward you will be welcomed by a member of the healthcare team. They will explain what will happen during your stay, give you information about the ward and you will have time to settle into the ward.

  • How long will I be an inpatient?

    Your length of stay depends on your personal needs. Some people stay with us for a number of weeks, others several months. Your goals and length of stay with be discussed and agreed with you.

    We will always confirm your length of stay at your first team review meeting. In some cases it may be sooner.

  • What happens on a daily basis?

    When you are admitted to the ward, you will be given a personal timetable of therapies and events which are specific to your needs. Your timetable will be fairly quiet during the first few days in order to help you to settle into your new surroundings. After assessment your therapy needs will be discussed with you and a specific therapy programme will be provided aimed at supporting you to achieve your particular goals. This will include some, or all, of the following therapies and activities:
    • Variety of group sessions
    • Occupational therapy
    • Physiotherapy
    • Neuro psychology
    • Social therapy and recreational rehabilitation
    • Speech and Language Therapy
    • Counselling

    You will receive your individual timetable every week from the ward staff.

  • Patients ward meeting

    Every month a patients’ ward meeting takes place where staff and patients have an opportunity to discuss any issues, positive or negative, which affect you and the unit. Its aim is to support you, to have your opinions heard, and to help you feel involved on the unit. You will have the chance to:
    • Raise any concerns about the service you receive.
    • Identify any positive influences, which you feel may benefit future service users.
    • Make suggestions and give ideas that could improve and influence the development of services.
    • Receive information on general hospital trust issues that may concern you.

  • How will I and my friends and family be involved in my rehabilitation?

    You are the most important person in your rehabilitation. Members of your rehabilitation team will meet regularly with you to discuss your personal goals. If you are not able to do this or do not wish to, it may be appropriate for us to meet with a close relative or friend instead.

    Regular team review meetings will be offered to give you and your family/ friends an opportunity to discuss your progress and to talk to the whole team involved in your rehabilitation.

  • Interpreters

    Staff can arrange an interpreter if you need one.

  • Smoking

    The Trust has a no smoking policy. Smoking materials cannot be brought onto Trust sites. A copy of the ‘we share clean air’ leaflet is available with more information and nicotine replacement therapy and support is encouraged.

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:

    We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

    • the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
    • complete a Your Voice survey, available on wards, reception areas or from staff
    • other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

    Patient Advice and Liaison Service (PALS)
    PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

    We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

    North of Tyne
    Tel: 0800 032 0202
    Email: [email protected]

    9am – 4.30 pm, Monday to Friday

    An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

  • For further information contact

    Ward 3
    Walkergate Park Centre for Neurorehabilitation and Neuropsychiatry
    Benfield Road
    Newcastle upon Tyne
    NE6 4QD

    Tel: 0191 287 5053

  • Information about content, other formats and version control

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre

    2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

    Ref, PIC/564/0724 July 2024 V5


    Tel: 0191 2467288

    Review date 2027