Ward 2, Walkergate Park – Patient and Carer Information
This leaflet will provide you with information that you will find useful during your stay on Ward 2.
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Welcome
We would like to welcome you, your carers, family and friends to Ward 2, Walkergate Park. This leaflet will give you information which we hope you will find useful during your stay.
If you are not sure about anything in this leaflet please ask a member of your specialist care team.
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What is Ward 2 at Walkergate Park?
Ward 2 is a neuropsychiatry ward which provides specialist assessment and treatment to patients at varying stages of Huntington’s disease, acquired/traumatic brain injury (ABI/TBI), early onset dementia, epilepsy and neuro-degenerative conditions.
If you would like to arrange an informal visit to Ward 2 before admission, please contact the ward directly.
Ward 2 is purposefully designed as a low stimulation environment; the most effective environment for your treatment and recovery. This is reflected by the activities available to patients on the ward, which are intentionally limited.
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Why am I on Ward 2?
Your reason for being a patient on this ward is unique to you.
The types of assessments carried out will be chosen specifically to meet your individual needs, with a bespoke care package to achieve your treatment goals throughout your stay.
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What care should I expect on Ward 2?
Prior to admission to Ward 2 you will be allocated a primary nurse who will coordinate your care pathway whilst a patient on the ward alongside the multi-disciplinary team (MDT).
Based on your individual needs you will be assessed by different members of the specialist multidisciplinary team.
This could include Occupational Therapists, Speech and Language Therapists, Psychologists, Physiotherapists and Social Therapeutic and Recreational Rehabilitation Team (STARRT).
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Arriving on Ward 2
When you arrive on the ward you will be welcomed by a member of the specialist healthcare team. They will explain what will happen during your stay and give you information about the ward.
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How long will I be an inpatient?
Your length of stay depends on your personal needs. Some people stay with us for 6-8 weeks, whilst others need to be with us longer. We suggest that any discussions around discharge and leave should involve yourself, your family/carers and the specialist clinical team.
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What happens on a daily basis?
Your day will be structured around your individual needs. Your primary nurse will discuss, and agree with you, a plan of care to reflect these needs. There are qualified nurses and support workers on duty 24 hours a day who will assist you to meet your personal needs and treatment.
The nursing team will also work closely with others involved in your specialist care package to carry out individual assessments as identified in your unique plan of care.
As part of the assessment process your dedicated team may ask that your plan of care includes supported access to the amenities within either the local community setting, or your place of residence depending upon your individual needs.
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How will I, and my friends and family, be involved in my assessments?
We acknowledge that your family and friends are important to you and they may want to have regular communication with us.
With your permission we will make every attempt to keep you and your family informed throughout your journey of care on Ward 2. A qualified nurse is always on duty to answer any queries or signpost you to the person who can.
If, at any stage, you or your next of kin wish to discuss your individual plan of care with the specialist team please speak to the shift coordinator who will arrange this for you. We encourage family and carers to join us to discuss your condition and your needs so that they can understand how they can best support you.
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Where can I access more information?
As well as asking a member of your dedicated care team, there are several notice boards located around the ward packed with information relating to your stay at Walkergate Park.
You can also access valuable information at the Knowledge Centre, situated opposite the main reception at Walkergate Park.
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Interpreters
Staff can arrange an interpreter if you need one.
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Contact details
Walkergate Park Centre for Neuro-Rehabilitation and Neuro-Psychiatry
Walkergate Park
Benfield Road
Newcastle upon Tyne
NE6 4QDReception telephone: 0191 287 5000
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How to make a comment, suggestion, compliment or complaint
If you want to make a comment, suggestion, compliment or complaint you can:
- talk to the people directly involved in your care
- ask a member of staff for a feedback form, or complete a form on the Trust website
- telephone the Complaints Department on 0191 245 6672
- email [email protected]. Please note that information sent to the Trust via email is sent at your own risk
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
- complete a Your Voice survey, available on wards, reception areas or from staff
- other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.
North of Tyne
Telephone: 0800 032 0202
Email: [email protected]Post: FREEPOST PALS
South of Tyne
Telephone: 0800 328 4397
Text: 07825 061 035
Email: [email protected]Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB
9am to 4.30pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.
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Information about content, other formats and version control
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre by telephone on 0191 246 7288.
Published by the Patient Information Centre
2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation TrustRef: PIC/165/0124 January 2024 V8
Website www.cntw.nhs.uk
Telephone 0191 246 7288Review date 2027