Carleton Carer Group

Information about the Carleton Carers group, when the group meets and the support that is available.

  • What is the Carleton Carer Group?

    The group is an informal meet up of carers and family members of people who access Trust services.

  • What does the group do?

    We understand the importance of talking to other carers, knowing that you are not alone and having a safe space to talk.

    Call in for a cuppa and biscuits, you will also be able to speak to our Carer Support Team and learn more about what we do to support your loved ones.

    Peer supporters who have their own lived experience in a caring role are also available to support, offer advice and simply be a listening ear to any issues you might have.

  • Where and when does the group meet?

    We have created an informal space, where families can meet and have a chat, share concerns and learn from others who might be going through something similar.

    The group meets every second and fourth Thursday of the month, 5.30 pm – 6.30 pm in the Learning Lounge, Carleton Clinic. Staff at reception can direct you.

  • Contact information

    For further information please email [email protected] or telephone 0792 0154 568.

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:

    We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

    • the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
    • complete a Your Voice survey, available on wards, reception areas or from staff
    • other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

    Patient Advice and Liaison Service (PALS)
    PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

    We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

    North of Tyne
    Tel: 0800 032 0202
    Email: [email protected]
    Post: FREEPOST PALS

    South of Tyne
    Tel: 0800 328 4397
    Text: 07825 061 035
    Email: [email protected]
    Post: Patient Advice and Liaison Service
    Garden Lodge
    Hopewood Park
    Ryhope
    Sunderland
    SR2 0NB

    9am – 4.30 pm, Monday to Friday
    An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

  • Information about content, other formats and version control

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre telephone 0191 246 7288.

    Published by the Patient Information Centre
    2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

    Ref, UP/PIC November 2023 V2

    www.cntw.nhs.uk

    Telephone 0191 246 7288

    Review date 2026