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NHS launches mental health hotline for staff tackling COVID-19

Posted: 08/04/20

The NHS has launched a national mental health hotline for staff, as part of a package of measures to support the NHS’ 1.4 million staff as they help people deal with the coronavirus.

NHS staff will be able to call or text a free number staffed by thousands of specially trained volunteers, to receive support and advice for the pressures they face every day during the global health emergency.

The volunteers will listen to NHS staff and give psychological support to those in need.

Anyone who requires further help will be signposted to other services ranging from practical and financial assistance through to specialist bereavement and psychological support.

The phone line 0300 131 7000 will be open between 7am and 11pm every day, while the text service will be available 24/7 by simply texting FRONTLINE to 85258.

The package of measures is part of the extensive work the NHS is doing to help provide expert care to patients during the Covid-19 pandemic.

We need to do everything we can to support our incredible NHS people as they care for people through this global health emergency.

That’s why we have developed a range of support for all NHS staff from one to one mental health support to a sympathetic voice to confide in.

The NHS is rightly doing everything we can for our staff, but the best thing that the public can do if they want to do their bit for nurses, doctors and other NHS staff, is to protect them by staying indoors and washing your hands.

Prerana IssarChief People Officer for the NHS

The more than 1,500 volunteers who will be staffing the lines have come from charities including Hospice UK, the Samaritans and Shout.

The NHS has also partnered with Headspace, UnMind and Big Health to offer a suite of apps for no charge to assist staff with their mental health. The apps offer support in everything from guided meditation, tools to battle anxiety and help with sleep problems.

We know our teams are providing tremendous support, not just to the patients they’re treating, but to each other, across the health service. It’s extremely heartening to see this kind of support will be available to NHS teams, via phone, text and online. As the pandemic continues, our people will face new and growing challenges on a daily basis, and it’s therefore more important than ever that they are able to access resources to help them manage their wellbeing, in a way that suits their needs.

Danny Mortimerchief executive of NHS Employers

As well as this national helpline, we have a range of local support available to our staff to help them cope and stay well during these difficult times. Information is available on our staff intranet and the latest staff Bulletin about our occupational health service’s counselling offer, wellbeing livecasts and ‘virtual wobble rooms’, our searchable Advice, Wellbeing, Information and Self Help (AWISH) database, and more.