Ways to offer feedback

Your honest feedback, good or bad, makes sure our services are the best they can be. Feedback will never change your care in a bad way. It could lead to good changes in the future for the services we offer.

If you have any questions, comments or problems we hope that you will talk to someone who is providing your care. We understand that you might prefer to talk to someone else.

Here are some options for sharing your feedback.

If you require additional support to feedback or want advice on the best option or the experience you want to share, contact POY@cntw.nhs.uk or call 07747 793 572 and we will get back to you.

Talk to us directly using the following:

This is a way of sharing your thoughts on care you received from a service or ward. This could be any type of experience, good or bad. You can ask us to let you know what happened with your feedback.

 

PALS

Patient Advice and Liaison Service (PALS) provide confidential advice and support to service users, relative or carers when you have a concern or query about care.

Comments and Complaints

When you believe something went wrong, let us know. This will give us the opportunity to make sure you or someone else doesn’t have the same experience.

External/independent options are:

Healthwatch

The main purpose of Healthwatch is to understand the needs, experiences and concerns of people who use health and social care services and speak out on your behalf.

Healthwatch North Tyneside
Healthwatch Sunderland
Healthwatch Cumbria
Healthwatch Gateshead
Healthwatch Northumberland
Healthwatch Newcastle
Healthwatch South Tyneside
Healthwatch Middlesbrough

Care Opinion

Care Opinion is a place where you can share your experience of health or care services to help make them better for everyone.


The NHS.uk website has a designated page for all NHS Trusts.

Ways to feedback poster (994kB)