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Quality goals and priorities

Goals and priorities are developed each year to continually improve quality in safety, service user and carer experience, and clinical effectiveness.

We report progress against these in the annual Quality Account

2018/19 Quality Account

We have published our 2018/19 Quality Account.  You can view the document here.

The Quality Account outlines work that has been undertaken, the progress made in improving the quality of our services and identifies areas for improvement. The following Quality Priorities have been identified for 2019/20; you can read more about these in the 2018/19 Quality Account:

We received the following statements from organisations after the publication date for the Quality Account:-

  • Healthwatch South Tyneside – you can view the statement here.
  • Healthwatch Newcastle and Gateshead – you can view the statement here.