The Initial Response Service supports people to access the right to help to resolve their current difficulties. They provide practical advice, emotional support from qualified nursing staff and when appropriate, routing to the right service.
Call us on 0303 123 1145 24 hours a day, 7 days a week.
You’ll speak to a mental health professional who will listen and help you find the right support.
The crisis team does not provide an emergency service such as a 999 response.
The team is made up of the clinical leads, qualified mental health clinicians and experienced support staff. The team is also supported by clinicians from specialist areas of care such as:
Anyone who lives in South of Tyne and Wearside who has a known mental health problem and is in need of urgent help and support can contact the Initial Response Service. This includes service users, carers and relatives. People who have not been previously diagnosed with a mental health problem are usually referred to the Initial Response Service via their GP, Social Care Professional or voluntary organisations.
If you urgently need specialist advice, even if you have not been diagnosed with a mental health problem, you can still talk to a member of the team who can advise you, on telephone 0303 123 1145.
How to get referred
via GP, Social Care Professional or voluntary organisations
Find the location that this Service is offered at using Google Maps:
The Initial Response Service provides 24 hour access to mental health care, advice, support and treatment. By calling Freephone 0303 123 1145, a member of the team will speak to you and discuss your current mental health needs.
