111 IRS Team (CNTW300)

The 111 IRS team take calls from people of all ages including children and people with neurodevelopmental needs. You can call for yourself, or for someone else.

If you or someone you know is in crisis

Call us on NHS 111 and select the mental health option.

This service is available 24 hours a day, 7 days a week.
You’ll speak to a mental health professional who will listen and help you find the right support.


If you are Deaf or have communication difficulties, you can contact us in a crisis by:

The crisis team does not provide an emergency service such as a 999 response.

When should I call NHS 111?

You should call if you, or someone you know, is experiencing a mental health crisis. A mental health crisis can mean different things to different people, but it is usually when someone’s mental or emotional state gets worse quickly. They might be struggling to cope or be in control of their situation. It is important to get help quickly.