This leaflet is to provide you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.
What is Yewdale Ward?
Yewdale Ward is an urgent care inpatient ward based at West Cumberland Hospital in Whitehaven, Cumbria.
Who is it for?
The service is for men and women over the age of 18 years who are experiencing a relapse or crisis regarding their mental wellbeing and require inpatient admission.
Why do I need to be here?
Often when people are unwell they need to have a safe place where they can receive support, care and treatment so they can recover as quickly as possible.
Arriving on Yewdale Ward
When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you a Welcome Guide containing information.
How long will I be here?
The length of stay depends upon your personal needs. The care team will discuss this with you.
What sort of things can I do at Yewdale Ward?
Depending on your recovery goals, activity will be tailored to support your needs. This may include social and recreational activities, developing new skills and self management.
Can I smoke?
Our Trust sites are now completely smokefree which means that neither you nor your visitors are allowed to smoke while you are anywhere on the grounds of one of our sites. Certain types of e-cigs can be used on Trust sites, but only by service users in outdoor spaces (including ward gardens). If you would like to use an e-cig it must be disposable, non-refillable and non-rechargeable. Other types of e-cig are not permitted for use anywhere on Trust sites.
What if I have a comment, suggestion, compliment or complaint about the service
If you want to make a comment, suggestion, compliment or complaint you can:
• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
• telephone the Complaints Department 0191 245 6672
• email firstname.lastname@example.org Please note that information sent to the Trust via email is sent at your own risk
• We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy
- complete a Points of You survey, available from staff.
• Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Telephone: 0191 246 6800
• The Patient and Carer Involvement Service Telephone: 01670 501 816
Involving patients, carers and their families in making decisions about their care, can lead to better outcomes and a better overall experience. The Patient and Carer Involvement Service co-ordinate and facilitate involvement, as well as providing training and support to those who wish to help the Trust shape service design and delivery. To find out more information visit our webpage or email email@example.com
• Patient Advice and Liaison Service (PALS) Telephone: 0800 032 02 02
Confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
Information about content, other formats and version control
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (eg Braille, audio, larger print, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288
Published by the Patient Information Centre
2021 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/856/0721 July 2021
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2024
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