Who will look after me?
The ward manager is in charge of the unit.
There is an photo identification board within the ward. All staff are identified by name, job title and photograph. The staff team will make sure your treatment is of a high standard. All of the team will support you and be involved in caring for you.
You can talk to any of the staff if you have any concerns, worries or questions about your treatment.
You will have a Consultant Psychiatrist in charge of your treatment. The consultants at this hospital may be psychiatrists, psychologists or nurses.
Other staff involved in your care could be:
• Occupational Therapist
• Arts Therapist
• Speech and Language Therapist
• Social Worker
• Community Nurse
• Tissue viability nurse
• Patient Advice and Liaison Officer
• Peer Supporter
If you have religious or cultural needs the staff will help to support you. You can talk to a chaplain if you would like.
What will I bring?
You should bring enough clothes to last two weeks. Your clothes can be taken home to be washed by relatives or you can wash them on the unit – your clothes should be clearly labelled with your name.
You will need:
• toothpaste and toothbrush
• things to wash or shower with and towels
• any other toiletries you like to use
• footwear, glasses, hearing aids and dentures should be named where possible
• any photographs should have the patients name written on the back
Bring any medicines, tablets, creams or inhalers with you that you use.
Please give them to the nurse in change who will keep them in a safe place.
Do not bring anything that is valuable or special. Things can get broken or lost. Staff cannot accept liability for loss or damage for any items of value not handed in for safe keeping.
Electrical items will need to be checked before you use them.
Will I need money?
You should not bring cash or valuable with you whenever possible. However, there is access to a lockable safe in your bedroom and a patient’s bank for safekeeping of cash or valuables.
Your main benefits will be paid while you are in hospital. You can collect your money in the usual way.
What should I not bring?
• anything that is special
• anything that is valuable
• cigarettes, matches, lighters
• glass bottles
• illegal drugs
• pornographic material
What will I eat?
There is a dining room for you to eat your meals. There is a menu for you to choose your meals from. Snacks and drinks are available.
If you need a special diet let the nurse know as soon as possible. The staff encourage you to eat a healthy, balanced diet.
Staff provide hot and cold drinks on a regular basis.
Mealtimes are usually around
Breakfast 8.15 am (weekends are later)
Lunch 12 noon to 1 pm
Dinner 4.30 pm – 5.30 pm check with the ward team for specific times
Supper 9 pm
Wards have protected mealtimes. Staff reduce clinical work to ensure that they are available to assist you with your meals if you require help.
All wards have bathroom/shower facilities available. There are disabled toilet and bathroom facilities on the unit.
You will have your own bedroom.
TV and music
There is a TV in the in the main lounge. A CD player is also available to use.
Alarm systems are carried by all members of staff. Call button are available in the assisted bathrooms and bedrooms.
Alarm systems are tested on a weekly basis – staff will let you know what day they are tested on.
What about my religious, spiritual and cultural needs?
If you have religious or cultural needs the staff will help to support you. This could include needing a different diet or dressing differently. You can talk to a chaplain if you would like to. We have a team of chaplains from different faith communities who are available to visit you throughout the week, including weekends. Please ask staff or call at the chapel.
The Trust is Smokefree. Smoking is not allowed on any ward or in our grounds. Staff will support you to be Smokefree whilst you are in hospital and a member of The QUIT Team will visit you to support you to stop smoking and discuss Nicotine Replacement Therapy or Vaping (e-cigarettes) with you. Please do not bring any cigarettes tobacco products or lighters with you into hospital.
What can I do during the day?
There is a range of activities that you can attend; some are part of your treatment and others are for leisure.
The nurses and therapists will be there to support you. Your named nurse will let you know what sessions and activities are available.
Information the Trust keeps about you
Why does the Trust keep information about me?
The Trust needs to keep information about you, your health and treatment so that we can provide the best possible care for you.
Is the information kept confidential?
Everyone who works in the Trust and within the wider NHS must keep information about you confidential. We do share information within the team that is caring for you, and sometimes with other professionals in other organisations that are providing care for you, like Social Services.
If we do share information with other organisations, we would normally talk to you about it first and ask for your permission. On very rare occasions we may also share information with other organisations because we feel that there would be a serious risk to you or to other people if we did not do so, or because there is a legal obligation, such as a court order, that means we have to disclose information.
What sort of information do you keep?
We keep information both on paper and on computer. The kinds of details that we keep include:
• Basic information about you, such as your name, date of birth, address, next of kin
• Records of your contacts with professionals, such as clinic visits
• Notes and reports on your health and any treatment or care that you need
• Records of any tests or assessments that we carry out
• Records of the treatment and care that we provide for you
• Relevant information from other health professionals, members of your family or friends who care for you and know you well
Can I see what information you have about me?
You have the right, under the Data Protection Act 1998, to find out what information we hold about you, whether that is on computer or on paper records. If you want to do this, you should write to:
Information Governance Department St Nicholas Hospital
Jubilee Road Gosforth
Newcastle upon Tyne NE3 3XT
The Trust produces a booklet ‘Information that the Trust keeps about you’. Copies are available from staff or the Patient Information Centre Tel: 0191 246 7288.
The Trust produced a leaflet ‘What is safeguarding adults?’ please ask staff for a copy or call the Patient Information Centre 0191 246 7288
Freedom of choice and freedom of movement are important values. However, the ward operates a locked door policy for safety purposes. All leave is arranged individually in line with your care plan.