Useful contacts for carers – Information Leaflet

This leaflet will provide useful contact information for carers.

  • Services within Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

    Chaplaincy Team
    If you would like to speak to a Trust Chaplain or are in need of chaplaincy services, please contact the Chaplaincy Centre on 0191 246 7282. Out of hours, the hospital switchboard 0191 246 6800 can contact the on call chaplain.

    Pharmacy Medicines Information Helpline
    Tel: 0191 245 6604, Monday-Friday, 9am-5pm
    Patients of the Trust and their carers can call with any medication related enquiry. The service is confidential, run by specialist pharmacists and is available

    Patient and Carer Involvement Service
    St George’s Park, Morpeth, Northumberland, NE61 2NU
    Tel: 01670 501 816
    Email: [email protected]
    The service engages with service users and carers in positively influencing service improvement as well as facilitating meaningful and lasting patient and carer involvement.

    Patient Information Centre
    St Nicholas Hospital, Jubilee Road, Gosforth, Newcastle, NE3 3XT
    Tel: 0191 246 7288
    Email: [email protected]
    Website
    Provides access to a wide range of health and wellbeing resources.

  • National support

    Carers Trust
    Website: carers.org
    Work to transform the lives of unpaid carers through collaboration, influence, evidence and innovation.

    Carers UK
    Advice line: 0808 808 7777, Monday-Friday 9am-6pm
    Email: [email protected]
    Website: www.carersuk.org
    Provides information on your rights and how to get help.

    The Children’s Society
    Tel: 01962 711 511, Monday-Friday 9am-5pm
    Email: [email protected]
    Website
    Offering advice and support for young carers.

    Citizens Advice
    Advice Line: Tel: 0344 245 1288, Monday-Friday 10am-4pm
    Website: www.citizensadvice.org.uk
    Provides free, independent and confidential advice. Addresses and phone numbers of your nearest office are available on their website.

    The NHS website
    Information about conditions, treatments, local services and healthy lives.

    Young Carers Alliance
    Email: [email protected]
    Website
    The Young Carers Alliance provides opportunities for collaboration, sharing best practice and a strong, collective voice for young carers.

  • Locality carer support

    Carer support services are available based on where you live rather than where the person you care for lives.

  • Cumbria

    Allerdale Council Benefits Support
    Tel: 0303 123 1702
    Allerdale Council Benefits Support website
    Opening times: Monday-Thursday, 8.45am-5pm; Friday 8.45am-4.30pm

    Carers Support West Cumbria
    Suite 7F, Lakeland Business Park, Lamplugh Road, Cockermouth Cumbria, CA13 0QT
    Tel: 01900 821 976
    Email: [email protected]
    Carers Support West Cumbria website
    Provides services to carers in Allerdale and Copeland, including carers assessments, benefits advice, social events and activities.

    Carer Support Carlisle and Eden
    Penrith Office: The Office, Mardale Road, Penrith, CA11 9EH
    Tel: 01768 890 280
    Carlisle Office: Moorhouse Courtyard, Warwick–on-Eden, CA4 8PA
    Tel: 01228 580 214
    Carer Support Carlisle and Eden website
    Provides information and advice, carers assessments and support plans. Also deliver activities, trips and other support for young, adult and parent carers.

    Carlisle City Council Benefits and Support
    Tel: 01228 817 200
    Carlisle City Council Benefits and Support website
    Opening times: Monday-Thursday, 9am-5pm; Friday, 9am-4pm

    Copeland Council Benefits Support
    Tel: 01946 598 300
    Email: [email protected]
    Copeland Council Benefits Support website

    Eden District Council Support
    Tel: 01768 817 817
    Email: [email protected]
    Eden District Council Support website
    Opening hours: Monday-Thursday 8.45am- 5.15pm; Friday 8.45am-4.45pm

    Living Well in Cumbria
    ‘Living Well in Cumbria’ helps you to connect to support, helps you plan for future care and support and aims to help you to live well in your community.
    Living Well in Cumbria website

    North Cumbria Recovery College
    Tel: 0808 196 1773
    Email: [email protected]
    North Cumbria Recovery College website

  • North (Northumberland and North Tyneside)

    Carers Northumberland
    107 and 109 Station Road, Ashington, NE63 8RS
    Tel: 01670 320 025
    Email: [email protected]
    Carers Northumberland website
    Opening times: Monday-Friday, 9am-5pm but send a message any time and they will pick it up as soon as they can. Provides advice on services, including opportunities for breaks from caring responsibilities (carers can apply for a small grant from the carer support fund), meeting other carers, skills development, emotional and listening support and emergency planning. Support for carers interested in looking, and getting back into work. Support for young carers aged 5-18 (whole family, 1:1, access to carers breaks, access to Active Northumberland pass).

    Escape Family Support
    Susan Kennedy Centre, 63 South View, Ashington, Northumberland
    NE63 0SF
    Head office: 01670 544 055
    Helpline: 07702 833 944
    Email: [email protected]
    Escape Family Support website
    Offers a range of services, courses and activities for those affected by a loved ones drugs and alcohol use.

    Living Well North Tyneside
    Living Well North Tyneside website
    Connecting communities with trusted information on services, activities, events and people to support us all to live well locally.

    North Tyneside Benefits Line
    Tel: 0345 2000 104
    North Tyneside Benefits Line website
    Opening times: Monday-Thursday, 8.30am-5pm; Friday, 8.30am-4.30pm

    North Tyneside Carers Centre
    Suite 9, Saville Exchange, Howard Street, North Shields, NE30 1SE
    Tel: 0191 643 2298
    Fax: 0191 643 2299
    Email: [email protected]
    North Tyneside Carers Centre website
    Opening times: Monday-Wednesday and Friday, 10am-4pm; Thursday, 1pm-4pm. Open until 7pm the fourth Thursday of each month. Provides emotional and practical support for both young and adult carers living in North Tyneside, plus social activities, training and support.

    Northumberland Council Benefits Helpline
    Tel: 0345 600 6400
    Northumberland Council website
    Opening times: Monday-Thursday, 8.30am-5pm; Friday, 8.30am-4.30pm

    Northumberland Recovery College
    Tel: 07866 053 717
    Email: [email protected]
    Northumberland Recovery College website
    The college is open to any adult living in Northumberland who wants to improve their own wellbeing and/or the health and wellbeing of someone they care for or support.

    NT Life
    North Tyneside Recovery College
    The Flat, Meadow Well Connected, Waterville Road, North Shields, NE29 6BA
    Tel: 0191 643 2626
    Email: [email protected]
    NT Life website
    Delivered in a safe and friendly community setting, courses and workshops are co-produced and designed by individuals who have lived experience of challenges with their own mental health, and who want to pass on their LIFE learning, skills and knowledge to help others.

    PROPS
    The Linskill Centre, Linskill Terrace, North Shields, Tyne and Wear, NE30 2AY
    Tel: 0191 226 3440 (helpline available daily, 9am-9pm)
    PROPS website
    PROPS is a specialist service for people whose lives are affected by someone else’s alcohol or drug use. We understand how difficult it can be supporting someone who uses alcohol or drugs. We understand how stressful, worrying, upsetting, and isolating it can be. We offer practical help and emotional support to make life easier for you and your family. Offering a range of one to one support, group support and training and education. We listen, help you to problem solve and develop new skills.

  • Central (Newcastle and Gateshead)

    Carers Trust Tyne and Wear
    The Old School, Smailes Lane, Highfield, Rowlands Gill, NE39 2DB
    Tel: 01207 549 780
    Email: [email protected]
    Carers Trust Tyne and Wear website
    Charity supporting young carers and adult carers for friends or
    family members with an illness, disability or addiction in Gateshead.

    Gateshead Benefits Support and Advice
    Tel: 0191 433 4646
    Email: [email protected]
    Gateshead Benefits Support and Advice website
    Opening times: Monday-Thursday, 8.45am-4.30pm; Friday, 8.45am-4pm

    Gateshead Carers Association
    John Haswell House, 8-9 Gladstone Terrace, Gateshead, NE8 4DY
    Tel: 0191 490 0121
    Email: [email protected]
    Gateshead Carers Association website
    Opening times: Monday-Friday, 9am-4.30pm
    Offers one to one confidential carer wellbeing support and weekly wellbeing groups. Work with a wide range of communities, providing a bespoke service for all unpaid, adult carers in Gateshead, many for whom English is not their first language. Online support groups and a telephone interpreting service is also available. Small grants available through Carer Wellbeing Fund to give carers a break and support, as well as short breaks at their holiday home in Cumbria.

    InformationNow
    InformationNow website
    InformationNOW is the information website for people living and working in Newcastle. Helping you stay informed, make choices, plan ahead, be independent and have an excellent quality of life. You can find information, search for local organisations, events and activities near you.

    Newcastle Carers
    135-139 Shields Road, Newcastle upon Tyne, NE6 1DN
    Tel: 0191 275 5060
    Email: [email protected]
    SMS: 07874 100 043
    Newcastle Carers website
    Opening times: Monday-Friday, 9am-5pm (out of hours appointments are also available)
    Provides information, one-to-one support, opportunities to join carers groups or take part in events and activities, as well as sessions with counsellors and complementary therapists. Also offers training for carers and professionals.

    Newcastle Welfare Rights Service
    Advice line: 0191 277 2627 Monday-Friday, 9.30am-12 noon,
    Email: [email protected]
    Newcastle Welfare Rights Service website

    Our Gateshead
    Our Gateshead website
    Discover what’s on your doorstep.

    PROPS
    Fenham Library and Community Hub, Fenham Hall Drive, Newcastle upon Tyne, NE4 9XD
    Tel: 0191 226 3440 (helpline available daily, 9am-9pm)
    PROPS website
    PROPS is a specialist service for people whose lives are affected by someone else’s alcohol or drug use. We understand how difficult it can be supporting someone who uses alcohol or drugs. We understand how stressful, worrying, upsetting, and isolating it can be. We offer practical help and emotional support to make life easier for you and your family. Offering a range of one to one support, group support and training and education. We listen, help you to problem solve and develop new skills.

    ReCoCo – Recovery College Collective
    1 Carliol Square, Newcastle upon Tyne, NE1 6UF
    Tel: 0191 261 0948
    Email: [email protected]
    ReCoCo – Recovery College Collective website
    The college is a place where service users are able to make connections and develop their knowledge and skills in relation to recovery.

  • South (South Tyneside and Sunderland)

    Blissability
    34-36 New Green Street, South Shields, NE33 5DL
    Tel: 0191 427 1666 (minicom)
    Email: [email protected]
    Blissability website
    Opening times: Monday-Friday 9am-3.30pm
    An inclusive, user-led disability organisation offering activities and services to adults and young people living in South Tyneside. Provides Care Act Advocacy Service.

    Kind Mind Community
    South Tyneside Recovery College
    Tel: 0191 217 2935
    Email: [email protected]
    Kind Mind Community website
    Support to help you to focus on your own wellbeing and mental health. Activities take place in hubs around South Tyneside and on Zoom.

    Mental Health Carer Support Service South Tyneside
    Perth Green Community Association, Inverness Rd, Jarrow, NE32 4AQ
    Tel: 0191 217 2934
    Email: [email protected]
    Mental Health Carer Support Service South Tyneside website
    Opening times: Monday-Friday 9am-4.30pm
    The Carer Support Service provides emotional and practical support to carers which includes: one to one working, training opportunities, signposting, information and group activities, giving people the chance to gain peer support through regular coffee mornings and social activities, including a men’s group, craft sessions, meals and coach trips.

    South Tyneside Adult Carers Service
    Salvation Army Building, Wawn Street, South Shields, NE33 4EB
    Tel: 0191 406 1531
    Email: [email protected]
    South Tyneside Adult Carers Service website
    Support services for carers including advocacy services, listening ear, social activities, support groups, befriending service, male carers groups and more. Employment, education and training advisor also available.

    TEN NE South Tyneside Young Carers Service
    TEN North East, The Eco Centre, Windmill Way, Hebburn, NE31 1SR
    Tel: 0191 427 2795
    Email: [email protected]
    TEN NE South Tyneside Young Carers Service website

    TEN NE South Tyneside Young Carers Service provides support and respite to young carers aged 5-24 and their families. The aim of our service is for “Young Carers to be confident, ambitious and independent, to be protected from inappropriate caring and enjoy a positive childhood”. Our team of experienced staff, work closely with local partners and stakeholders to support young carers/families through a range of services including; Young Carers and Family’s Needs Assessment, emotional resilience support, family provision as well as positive pathway planning. Respite and recreational activities, personal development workshops, information, advice and guidance are also provided, as well as a wide range of other additional support that can be found on our website

    South Tyneside Young Carers Service forms part of TEN North East Ltd, a division of a local charity, Groundwork South and North Tyneside.

    Sunderland Carers Centre
    Thompson Park, Thompson Road, Sunderland, SR5 1SF
    Tel: 0191 549 3768
    Fax: 0191 549 5095
    Email: [email protected]
    Sunderland Carers Centre website
    Opening times: Monday-Friday, 9am-5pm (out of hours appointments are also available)
    Offers confidential advice, information and support service to carers throughout the City of Sunderland (including Houghton-le-Spring, Hetton-le-Hole, Easington Lane and Washington).

    Sunderland Recovery College
    Fulwell Community Resource Centre, Fulwell Rd, Fulwell
    Sunderland, SR6 9QW
    Tel: 0191 561 2276
    Email: [email protected]
    Sunderland Recovery College website
    A range of free recovery focused educational courses for people with lived mental health experience, their friends and family.

    Sunderland Welfare Rights Service
    Tel: 0191 520 5551
    Email: [email protected]
    Sunderland Welfare Rights Service website
    Opening times: Monday-Friday, 8.30am-5pm

    Wellbeinginfo
    Wellbeinginfo website
    An online guide which provides advice and information about how to keep your mind and body healthy. It also contains a list of local services in Sunderland and South Tyneside.

  • What if I have a comment, suggestion, compliment or complaint about the service?

    You can talk to a staff member directly or you can contact one of the organisations listed below.

    Additional ways to feedback are available at www.cntw.nhs.uk/yourfeedback

    Your voice
    [email protected]
    This is a way of sharing your thoughts on care you received from a service or ward. This could be any type of experience good or bad. You can ask us to let you know what happened with your feedback.

    Comments and complaints
    Complaints Department, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT
    [email protected]
    Tel: 0191 245 6672
    When you believe something went wrong, let us know. This will give us the opportunity to make sure you or someone else doesn’t have the same experience.

    Patient Advice and Liaison Service
    Provide confidential advice and support to service users, relatives and carers when you have a concern or query about care.

    PALS
    Email: [email protected]
    Tel: 0800 032 02 02

    South of Tyne
    Email: [email protected]
    Tel: 0800 328 4397

  • Triangle of Care

    Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has received a two star award for Triangle of Care. The award recognises the Trust’s commitment to ensuring all staff adopt good practice when working with carers and families.

  • Information about content, other formats and version control

    Further information about the content, reference sources or production of this booklet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, BSL, easy read or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/381/0624 June 2024 V17
    www.cntw.nhs.uk
    Tel: 0191 246 7288
    Review date 2026