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Patient Information Centre – Information leaflet

A leaflet outlining the resources and services provided by the Patient Information Centre at St Nicholas Hospital. Resources available include self help guides and information leaflets about Trust services and the Mental Health Act.

This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

  • About the Patient Information Centre

    The Centre aims to ensure that everyone has access to a range of useful health and wellbeing information resources.

    The service is free and completely confidential.

    The staff at the Centre can provide access to information resources about:
    • Medical conditions, procedures and treatments.
    • Accessing self-help and support groups.
    • Using the NHS complaints process.
    • NHS services within Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust.

    The team works to ensure that the information they produce meets the principles of The Information Standard as set out by NHS England.

    Staff in the Patient Information Centre will do their best to answer your questions, and if we can’t answer them ourselves we probably know someone who can.

  • Who can use the Patient Information Centre?

    The services offered by the Centre are available to everyone, not only patients. You may require information about a particular health issue or need to find the name of a support group. Whatever your question the Centre is here to help you. Healthcare staff are also able to access the Centre.

  • How to contact the Patient Information Centre

    The Centre is open for anyone to call in on weekdays from 9.30am-12 noon and 1pm-4.30 pm, no appointment is needed. If you would like to come at a special time you can make an appointment to meet with a member of staff at the Centre.

    An answerphone service is available when the centre is closed, simply leave your name, telephone number and message and your call will be returned as soon as possible.

  • Where is the Patient Information Centre?

    The Patient Information Centre is based within St Nicholas Hospital, just along the corridor from the main clock tower reception.

  • Patient Information Centre resources

    The Trust's website has a range of useful information https://www.cntw.nhs.uk/resource-library/

    Self help guides https://web.ntw.nhs.uk/selfhelp/
    23 mental health self help guides written by NHS clinical psychologists with contributions from service users and healthcare staff.

    Titles cover Depression and Low Mood, Stress, Controlling Anger, Panic, Sleeping Problems, Bereavement and Anxiety. You can:
    • download the guides, they are also available in easy read and BSL formats
    • view video introductions
    • listen to the guides in audio format
    • download the guides as an mp3 file
    • purchase the guides (via PayPal)
    • leave online reviews

    Mental Health Act
    A series of Mental Health Act information videos and leaflets available in 28 languages.

    Medication
    A range of patient information leaflets which provide information about medicines, side effects and how to manage them.

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email complaints@cntw.nhs.uk Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
    You can provide feedback in the following ways:
    - the quickest way for you to do this is to complete our short online survey at
    www.cntw.nhs.uk/poy
    - complete a Points of You survey, available from staff.

  • Contact Information

    Patient Information Centre
    St Nicholas Hospital
    Jubilee Road
    Gosforth
    Newcastle upon Tyne
    NE3 3XT
    Tel: 0191 246 7288
    Email: pic@cntw.nhs.uk

    Please note that information sent to the Trust via email is sent at your own risk

    Website: www.cntw.nhs.uk

    Please note: - All general enquiries should be directed to the switchboard
    Tel: 0191 246 6800

    For diagnosis and personal medical advice, you should always consult your medical practitioner.

  • Information about content, other formats and version control

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2020 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/29/0320 March 2020 V7
    www.cntw.nhs.uk Tel: 0191 246 7288
    Review date 2021