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North Northumberland Adult Community Treatment Team – Patient information leaflet

This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

  • Introduction

    This leaflet provides you with information that you may find useful during your time with our
    service.

    We want to offer you as much help and support as you feel you need, to enable you to live
    the life you want. If you are not sure about anything in this leaflet please ask a member of
    staff.

  • What is the North Northumberland Adult Community Treatment Team?

    The team provides an assessment and treatment service for people who are experiencing
    difficulty with their mental health.

    The team is made up of a number of health care professionals. Appointments with the
    team are arranged at a number of different sites across your area. If this is inconvenient to
    you then appointments may also be arranged within your own home.

  • Who is it for?

    The team provides a service for men and women over the age of 18 years who require a period of assessment and treatment.

  • Why do I need to attend?

    Involvement with us is of your choice or you may have been referred to the service by your
    GP or another health professional. Often when people are experiencing difficulty with their
    mental health they will need to be seen by a specialist service to assess their current
    mental health needs and see how they can be helped.

  • What will happen at my first appointment?

    You will see a nurse or a doctor and have a chance to talk about your current problems.
    Anything you say will be confidential within the team unless there is a legal duty to inform
    outside agencies. This will be explained before the assessment.

    At the end of the assessment we will look together at the best options to help you with your
    needs, either within our team or another service.

    After your assessment, a letter will be sent to your family doctor and the referrer, if these
    are different. You can ask for a copy of the letter.

    You will be given a contact number of the team so that you will be able to telephone if you
    cannot attend your next appointment.

  • What will happen next?

    If you choose to see us again you will have one to one involvement with your Care
    Co-ordinator. Together you will develop a care plan to help you address your mental
    health needs.

    A range of interventions and therapies will be offered to suit your personal needs. This
    can include group work, training, health checks.

  • How long are appointments?

    The first appointment can last up to two hours. You are welcome to bring a carer, friend or
    advocate with you.

  • Personal safety

    Trust staff carry devices that can monitor and record abusive behaviour. They can alert
    and receive support from emergency services and the recordings may be used in court
    proceedings.

  • Interpreters

    Staff can arrange an interpreter if you need one

  • Travel information

    Contact Nexus Traveline: Tel: 0871 200 22 33

    Website: www.traveline.info/

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email complaints@cntw.nhs.uk Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

    You can provide feedback in the following ways:
    - the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy
    - complete a Points of You survey, available from staff.

  • Useful contacts

    Patient Advice and Liaison Service (PALS) Tel: 0800 032 02 02

    North East NHS Independent Complaints Advocacy (ICA) Tel: 0808 802 3000

  • Contact details

    North Northumberland Adult Community Treatment Team
    Alnwick
    Unit 2, Hawkhill Business Park
    Lesbury
    Northumberland
    NE66 3PG
    Tel: 01665 608 000
    Office hours Monday to Friday, 9am-5pm

    Berwick
    Anderson Court
    51 Hide Hill
    Berwick
    Northumberland
    TD15 1EQ
    Tel: 01289 301 301
    Office hours Monday to Friday, 9am-5pm

  • Other formats, references and review

    Further information about the content, reference sources or production of this leaflet can
    be obtained from the Patient Information Centre. If you would like to tell us what you think
    about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio,
    larger print, easy read, BSL or other languages). Please contact the Patient Information
    Centre Tel: 0191 246 7288
    Published by the Patient Information Centre
    2018 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/554/1118 November 2018 V6
    www.cntw.nhs.uk Tel: 0191 246 7288
    Review date 2021