Newcastle Treatment and Recovery (NTaR) – Integrated Drug and Alcohol Services – Information leaflet

Service provided by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Humankind and Changing Lives.

We hope this leaflet will provide you with information that you need about Newcastle Treatment and Recovery. If you are not sure about anything in this leaflet please ask a member of staff.

Newcastle Treatment and Recovery (NTaR) is a dedicated service for anyone in Newcastle experiencing problems with drugs and alcohol. We are here to help you get well and stay well.

We believe recovery from addiction and substance misuse is possible for everyone, and we’re here to help you achieve it.

Our aim is to make recovery a reality in Newcastle – whether you’re dealing with problematic drug or alcohol use, or are helping support others that are.

We offer the following support which is tailored to help you on your recovery journey:

• Harm reduction – safer injecting support and needle exchanges
• Medical support including prescription of substitute medications and supporting detoxification programmes
• A dedicated Recovery Co-ordinator to motivate and support you through every stage of your recovery journey
• Recovery support – ongoing services to help with your next steps into employment, housing and health.

We are here to support you, however long your recovery journey takes.

We can work with anyone from Newcastle who is 18 years old or over and wants
support.

There are two main ways to access the service. You can either contact us directly yourself, via a family member/carer or you can ask your GP, or another professional to make a referral for you.

To do this you need to ring the main NTaR contact number: 0191 206 1117 or email: [email protected]

Psychological support and abstinence based recovery programmes:

• Community based treatment programme
• Psychosocial therapies and mutual aid
• Support from a community of local peers in recovery

Ongoing Recovery Support:

• Practical support and advice for day-to-day needs
• Recovery check-ups and relapse prevention support

Whether you use some of these services or all of them your keyworker will also provide access to:

• Motivational support and interventions
• Interventions to help you change problematic behaviours
• Family and friends support programmes
• Peer support from Recovery Peer Mentors with their own experience of recovery from addiction

For travel information contact Traveline
Telephone: 0871 200 2233
Website: www.traveline.info

If you would like an interpreter, staff will be able to help you to get one.

If you have any queries about the service, please contact us:

Newcastle Treatment and Recovery
Plummer Court
Carliol Square
Newcastle upon Tyne
NE1 6UR

Telephone: 0191 206 1100
To make a referral contact: 0191 206 1117

Opening hours:
Monday to Friday, 9am to 8.30pm
Saturday and Sunday, 11am to 5pm
Closed for lunch 1.30pm to 2pm

Needle Exchange/Harm Reduction Service
43 Clayton Street
Newcastle Upon Tyne
NE1 5PN

Opening hours:
Monday to Friday, 9am to 5pm

Needle Exchange 6pm to 8pm Monday to Friday, and on weekends 12.30pm to 5pm, will be delivered from Plummer Court.

Bank Holidays are as per weekend hours

• The NHS website: www.nhs.uk
• Out of hours GP: 0300 123 4343
• Narcotics Anonymous: 0300 999 1212, 24hr, 7 days a week
• Alcoholics Anonymous: 0800 9177 650, 24hr, 7 days a week
• Talk to FRANK: 0300 123 6600 or text 82111. Website: www.talktofrank.com
• Newcastle PROPS: 0191 226 3440, Monday to Sunday, 9am-9pm

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website: www.cntw.nhs.uk/contact/complaints
• telephone the Complaints Department on 0191 245 6672
• email [email protected].

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice – please use the team code NCLDASCT
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved one’s care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Telephone: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

9am to 4.30pm, Monday to Friday

An answerphone is always available for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288

Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: September 2025 V4

Website: www.cntw.nhs.uk