Newcastle Treatment and Recovery (NTaR) – Integrated Drug and Alcohol Services – Children and young adults leaflet

Service provided by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Humankind and Changing Lives

We provide a confidential, non-judgemental service to children and young people up to the age of 24 in Newcastle who are experiencing problems with drugs and alcohol.

We can help if you:

• Want more information around substances
• Want to find out how to stay safe when using drugs or alcohol
• Want some support to reduce or stop using drugs and alcohol
• Are worried about the effects that drugs and alcohol are having on your mood, education, employment, health and relationships

We can provide:

• One to one support around drug and alcohol issues
• Weekly appointments
• Harm reduction and awareness to ensure your safety
• Emotional support around your drug or alcohol use
• Support to families and concerned others around young people’s drug and alcohol use

Contact us yourself or ask your GP or another professional to make a referral for you.

To do this you need to ring the main NTaR contact number 0191 206 1117 or Email: [email protected]

Once we receive a referral we will make an appointment to see you at a place suitable for you. This could be at home, school or a community venue.

Newcastle Treatment and Recovery (NTaR)
Plummer Court
Carliol Square
Newcastle upon Tyne
NE1 6UR

Telephone: 0191 206 1100, Monday to Friday, 9am to 5pm

• The NHS website: www.nhs.uk
• Out of hours GP: 0300 123 4343
• Talk to FRANK: 0300 123 6600 or text 82111. Website: www.talktofrank.com
• Newcastle and Gateshead Crisis Team: NHS 111 and select option 2
• Samaritans: 116 123 24/7, 365

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website: www.cntw.nhs.uk/contact/complaints
• telephone the Complaints Department on 0191 245 6672
• email [email protected].

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved one’s care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Telephone: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

9am to 4.30pm, Monday to Friday

An answerphone is always available for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288

Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: November 2024 V2

Website: www.cntw.nhs.uk