Newcastle Psychiatric Liaison Service – personalised patient information

The Psychiatric Liaison Team provides assessment of mental health, and treatment of any mental health problems, to people attending a general hospital. Although we are employed by the mental health trust and not the general hospital, we work very closely with the general hospital team.

We are mental health professionals: specialist medical doctors (called ‘psychiatrists’), registered mental health nurses, clinical psychologists, other specialist mental health professionals, and administrative staff.

We are a 24 hour service based at the Richardson Unit in the Leazes Wing of the RVI.

The hospitals we cover are:
• Royal Victoria Infirmary
• Freeman Hospital

We have been asked to see you by your general hospital team, who remain the team responsible for your overall care.

– Take part in your assessment, so that we can agree with you what needs you may have and how we might help them be met.
– Give permission to us to speak to others (for example, your family).
– Give permission for us to share information with others concerned with your care.

People who know you well, such as your family, can always speak to us; we will listen to them but will not normally share any information with them about you without your consent.

If you require an interpreter, please let your referrer know so that one can be arranged for you.

– You can be seen in a private area, if one is available.
– You can choose whether or not a relative, friend or advocate accompanies you.
– We will encourage you to be involved in decisions about any treatment offered.

– An appointment to see us again, in the near future.
– Information and a choice of possible interventions by agencies that will be able to support any plan agreed with you.

Newcastle Psychiatric Liaison Team
Richardson Unit
Leazes Wing
Royal Victoria Infirmary
Newcastle upon Tyne
NE1 4LP

0191 282 4842 or 0191 282 0045

We use the stress bucket to explain how everyday stress can build up and up and feels too much sometimes. When we reach the limit of the bucket, stress overflows. We try and cope the best ways we know how. We know that some people have more to manage in life and their buckets can often feel very full.

For a copy of the stress bucket please telephone 0191 282 4842 or 0191 282 0045

Thinking about what your stressors are and how they impact you can help you make plans to keep yourself safe in the future.

What are my triggers and warning signs that my stress/ distress is overflowing?

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Getting through right now.
What will help me in the next few minutes and hours?
What do I need?

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Making the situation safer.
Can I make the situation safer around me e.g., not having more medication around than I need.

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What lifts my mood?

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What calms me down?

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What distracts me?

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Who are the people that support me?
Family/Friends

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Professionals

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Emergency Professional support

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More information is available at Stayingsafe.net

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Your GP__________________________________________________

Samaritans Tel: 116 123 (24 hours)

If you want urgent advice from a mental health professional or it is an emergency, then you can contact your local Initial Response/
Crisis Team at any time, 24 hours a day every day of the year:

• Cumbria
Freephone 0800 652 2865 Text number for people who are Deaf and/or have communication difficulties – 07795 656 226
• Newcastle and Gateshead
Freephone 0800 652 2863 Text number for people who are Deaf and/or have communication difficulties – 07919 228 548
• Northumberland and North Tyneside
Freephone 0800 652 2861 Text number for people who are Deaf and/or have communication difficulties- 07887 625 277
• Sunderland and South Tyneside
Freephone 0800 652 2867 Text number for people who are Deaf and/or have communication difficulties – 07889 036 280

Hub of Hope
www.chasingthestigma.co.uk
If you or a loved one is struggling with any mental health concern, we urge you to start with the Hub of Hope, to find the most relevant and readily available support near you, when you need it. With more than 1,800 local, regional, grassroots and national services currently listed, and that number growing each day, the Hub of Hope is the UK’s go-to mental health support signposting tool.

Shout
Shout 85258 is a 24/7 UK text messaging service for times when people feel they need immediate support. Struggling to cope? Text SHOUT to 85258

Calm Harm App
The urge to self-harm is like a wave. Learn to ride the wave with the free Calm Harm app using these activities: Comfort, Distract, Express Yourself, Release, Random and Breathe.

Papyrus – prevention of young suicide
0800 0684 141 open 24/7 or text 0786 003 9967

Changing Lives
www.changing-lives.org.uk
A nationwide charity helping people facing challenging times to make positive change.

The Silver Line Helpline
www.thesilverline.org.uk Telephone: 0800 4 70 80 90
A free confidential telephone support for older people, provided by Age UK.

If U Care Share
www.ifuchareshare.co.uk Telephone: 0191 387 5661
Provide a range of services fundamental to our three main aims of prevention, intervention and supporting those bereaved by suicide.

Anxious Minds
www.anxiousminds.co.uk
You can drop-in anytime for a cup of coffee and a chat at our Recovery Centres and everyone who registers for Counselling gets an assessment appointment within a couple of weeks.

Recovery College Collective – ReCoCo Newcastle
www.recoverycoco.com
Peer-led educational courses, workshops and recovery support.

SomeOne Cares
www.someonecares.org.uk Telephone: 0191 257 8094
SomeOne Cares offers a free counselling service for survivors of abuse, specialising in childhood sexual abuse, rape and sexual assault.

Cruse Bereavement Support
www.cruse.org.uk/get-help Helpline: 0808 808 1677
Grief is a natural process, but it we know it can be devastating. You are not alone. We are here to support you.

Crisis Skylight Newcastle
For people at risk of homelessness, telephone: 0191 220 0622 or [email protected]
Newcastle Integrated Domestic Abuse Service (NIDAS)
24 hour confidential helpline for anyone in Newcastle.
Telephone: 0191 214 6501
www.newcastleidas.co.uk or [email protected]

Gateshead Domestic Abuse Team – Gateshead Council
For advice and support, please contact our Domestic Abuse 24 hour helpline 0191 433 3333

Andy’s Man Club
www.andysmanclub.co.uk
At Andy’s Man club is a judgment-free, confidential space where men can be open about the storms in their lives. We aim to achieve this through weekly, free to attend peer-to-peer support groups for men aged over 18.

George Street Social
Telephone: 0191 691 5280
Provides a safe place for people in all stages of recovery, as well as the general public to enjoy an alcohol-free social space.

PROPS
www.props.org.uk or telephone: 0191 226 3440
Family recovery service, improving the lives of families affected by alcohol and drug use.

Newcastle Treatment and Recovery (NTaR)
Referral by email: [email protected] or by telephone: 0191 206 1117

North Tyneside Recovery Partnership (NTRP)
Referral by telephone: 0191 640 0180

Gateshead Recovery Partnership
Contact them on 0191 594 7821 or [email protected]

Northumberland Recovery Partnership
Telephone: 01670 798 200

NHS Talking Therapies Newcastle
Telephone: 0191 282 6600 or refer online at www.vitahealthgroup.co.uk

NHS Talking Therapies North Tyneside
Telephone: 0191 295 2775 or refer online at www.northumbria.nhs.uk/talkingtherapies/

NHS Talking Therapies Northumberland
Telephone: 0300 3030 700 or refer online at www.mhm.org.uk/talkingtherapises-northumberland

NHS Talking Therapies Gateshead
Telephone: 0191 283 2541 or online at www.gatesheadtalkingtherapies.nhs.uk

We will usually only see you if you have given your explicit consent. Similarly, you are free to opt out of seeing us at any time. Anything you say is treated in strictest confidence and will only be shared with other members of the team and with other people involved in your health care, such as your GP.

Members of the team work within professional Codes of Conduct and follow NHS Policies that ensure confidentiality is maintained at all times. The only exception to this would be if the Team believed that there was a significant risk you would seriously harm yourself or others, or information was obtained about possible harm to vulnerable people such as children.

If you have any concerns at all about confidentiality please speak to any member of the team.

There is a range of patient and carer information on the Trust’s website – www.cntw.nhs.uk/resource-library –¬ which includes information on mental health and wellbeing, information on medicines, side-effects and how to manage them and mental health act information leaflets in 28 languages.

There are also 23 self help guides written by NHS clinical psychologists with contributions from service users and healthcare staff. Titles cover Depression and Low Mood, Stress, Controlling Anger, Panic, Sleeping Problems and Anxiety.
www.cntw.nhs.uk/selfhelp

If you want to make a comment, suggestion, compliment or complaint you can:
– talk to the people directly involved in your care
– ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk/contact/complaints/
– telephone the Complaints Department Tel: 0191 245 6672
– email [email protected] Please note that information sent to the Trust via email is sent at your own risk

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

You can provide feedback in the following ways:
– the quickest way for you to do this is to complete our short online
survey at www.cntw.nhs.uk/poy
– complete a Points of You survey, available on wards, reception
areas or from staff
– other options for sharing your feedback and experience
www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Tel: 0800 032 0202 Email: [email protected]
Post: FREEPOST PALS

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre 2023 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref, PIC/747/1123 November 2023 V15

www.cntw.nhs.uk Tel: 0191 246 7288

Review date 2026

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