Newcastle Psychiatric Liaison Service – personalised patient information

Information about the Psychiatric Liaison Service who provide assessment of mental health, and treatment of any mental health problems, to people attending a general hospital in Newcastle.

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Newcastle Psychiatric Liaison Service PPI

  • What do the Psychiatric Liaison Team do?

    The Psychiatric Liaison Team provides assessment of mental health, and treatment of any mental health problems, to people attending a general hospital. Although we are employed by the mental health trust and not the general hospital, we work very closely with the general hospital team.

  • Who are we?

    We are mental health professionals: specialist medical doctors (called ‘psychiatrists’), registered mental health nurses, clinical psychologists, other specialist mental health professionals, and administrative staff.

    We are a 24 hour service based at the Richardson Unit in the Leazes Wing of the RVI.

    The hospitals we cover are:
    • Royal Victoria Infirmary
    • Freeman Hospital

    We have been asked to see you by your general hospital team, who remain the team responsible for your overall care.

  • During our involvement you may be asked to:

    – Take part in your assessment, so that we can agree with you what needs you may have and how we might help them be met.
    – Give permission to us to speak to others (for example, your family).
    – Give permission for us to share information with others concerned with your care.

    People who know you well, such as your family, can always speak to us; we will listen to them but will not normally share any information with them about you without your consent.

  • Interpreters

    If you require an interpreter, please let your referrer know so that one can be arranged for you.

  • When you are seen we will always try to do the utmost possible to respect your privacy and dignity

    – You can be seen in a private area, if one is available.
    – You can choose whether or not a relative, friend or advocate accompanies you.
    – We will encourage you to be involved in decisions about any treatment offered.

  • You may be offered:

    – An appointment to see us again, in the near future.
    – Information and a choice of possible interventions by agencies that will be able to support any plan agreed with you.

  • Our postal address is:

    Newcastle Psychiatric Liaison Team
    Richardson Unit
    Leazes Wing
    Royal Victoria Infirmary
    Newcastle upon Tyne
    NE1 4LP

  • Our telephone number is:

    0191 282 4842 or 0191 282 0045

  • The Stress Bucket

    We use the stress bucket to explain how everyday stress can build up and up and feels too much sometimes. When we reach the limit of the bucket, stress overflows. We try and cope the best ways we know how. We know that some people have more to manage in life and their buckets can often feel very full.

    For a copy of the stress bucket please telephone 0191 282 4842 or 0191 282 0045

  • My safety plan

    Thinking about what your stressors are and how they impact you can help you make plans to keep yourself safe in the future.

    What are my triggers and warning signs that my stress/ distress is overflowing?


    Getting through right now.
    What will help me in the next few minutes and hours?
    What do I need?


    Making the situation safer.
    Can I make the situation safer around me e.g., not having more medication around than I need.


    What lifts my mood?


    What calms me down?


    What distracts me?


    Who are the people that support me?




    Emergency Professional support


    More information is available at

  • Your plan of care which has been agreed upon is:


  • Professionals who I can contact:

    Your GP__________________________________________________

    Samaritans Tel: 116 123 (24 hours)

    If you want urgent advice from a mental health professional or it is an emergency, then you can contact your local Initial Response/
    Crisis Team at any time, 24 hours a day every day of the year:

    Freephone 0800 652 2865 Text number for people who are Deaf and/or have communication difficulties – 07795 656 226
    Newcastle and Gateshead
    Freephone 0800 652 2863 Text number for people who are Deaf and/or have communication difficulties – 07919 228 548
    Northumberland and North Tyneside
    Freephone 0800 652 2861 Text number for people who are Deaf and/or have communication difficulties- 07887 625 277
    Sunderland and South Tyneside
    Freephone 0800 652 2867 Text number for people who are Deaf and/or have communication difficulties – 07889 036 280

  • Useful organisations and websites

    Hub of Hope
    If you or a loved one is struggling with any mental health concern, we urge you to start with the Hub of Hope, to find the most relevant and readily available support near you, when you need it. With more than 1,800 local, regional, grassroots and national services currently listed, and that number growing each day, the Hub of Hope is the UK’s go-to mental health support signposting tool.

    Shout 85258 is a 24/7 UK text messaging service for times when people feel they need immediate support. Struggling to cope? Text SHOUT to 85258

    Calm Harm App
    The urge to self-harm is like a wave. Learn to ride the wave with the free Calm Harm app using these activities: Comfort, Distract, Express Yourself, Release, Random and Breathe.

    Papyrus – prevention of young suicide
    0800 0684 141 open 24/7 or text 0786 003 9967

    Changing Lives
    A nationwide charity helping people facing challenging times to make positive change.

    The Silver Line Helpline Telephone: 0800 4 70 80 90
    A free confidential telephone support for older people, provided by Age UK.

    If U Care Share Telephone: 0191 387 5661
    Provide a range of services fundamental to our three main aims of prevention, intervention and supporting those bereaved by suicide.

    Anxious Minds
    You can drop-in anytime for a cup of coffee and a chat at our Recovery Centres and everyone who registers for Counselling gets an assessment appointment within a couple of weeks.

    Recovery College Collective – ReCoCo Newcastle
    Peer-led educational courses, workshops and recovery support.

    SomeOne Cares Telephone: 0191 257 8094
    SomeOne Cares offers a free counselling service for survivors of abuse, specialising in childhood sexual abuse, rape and sexual assault.

    Cruse Bereavement Support Helpline: 0808 808 1677
    Grief is a natural process, but it we know it can be devastating. You are not alone. We are here to support you.

    Crisis Skylight Newcastle
    For people at risk of homelessness, telephone: 0191 220 0622 or [email protected]
    Newcastle Integrated Domestic Abuse Service (NIDAS)
    24 hour confidential helpline for anyone in Newcastle.
    Telephone: 0191 214 6501 or [email protected]

    Gateshead Domestic Abuse Team – Gateshead Council
    For advice and support, please contact our Domestic Abuse 24 hour helpline 0191 433 3333

    Andy’s Man Club
    At Andy’s Man club is a judgment-free, confidential space where men can be open about the storms in their lives. We aim to achieve this through weekly, free to attend peer-to-peer support groups for men aged over 18.

  • Drug and Alcohol Services

    George Street Social
    Telephone: 0191 691 5280
    Provides a safe place for people in all stages of recovery, as well as the general public to enjoy an alcohol-free social space.

    PROPS or telephone: 0191 226 3440
    Family recovery service, improving the lives of families affected by alcohol and drug use.

    Newcastle Treatment and Recovery (NTaR)
    Referral by email: [email protected] or by telephone: 0191 206 1117

    North Tyneside Recovery Partnership (NTRP)
    Referral by telephone: 0191 640 0180

    Gateshead Recovery Partnership
    Contact them on 0191 594 7821 or [email protected]

    Northumberland Recovery Partnership
    Telephone: 01670 798 200

  • NHS Tallking Therapies

    NHS Talking Therapies Newcastle
    Telephone: 0191 282 6600 or refer online at

    NHS Talking Therapies North Tyneside
    Telephone: 0191 295 2775 or refer online at

    NHS Talking Therapies Northumberland
    Telephone: 0300 3030 700 or refer online at

    NHS Talking Therapies Gateshead
    Telephone: 0191 283 2541 or online at

  • Consent and confidentiality

    We will usually only see you if you have given your explicit consent. Similarly, you are free to opt out of seeing us at any time. Anything you say is treated in strictest confidence and will only be shared with other members of the team and with other people involved in your health care, such as your GP.

    Members of the team work within professional Codes of Conduct and follow NHS Policies that ensure confidentiality is maintained at all times. The only exception to this would be if the Team believed that there was a significant risk you would seriously harm yourself or others, or information was obtained about possible harm to vulnerable people such as children.

    If you have any concerns at all about confidentiality please speak to any member of the team.

  • Patient and carer information

    There is a range of patient and carer information on the Trust’s website – –¬ which includes information on mental health and wellbeing, information on medicines, side-effects and how to manage them and mental health act information leaflets in 28 languages.

    There are also 23 self help guides written by NHS clinical psychologists with contributions from service users and healthcare staff. Titles cover Depression and Low Mood, Stress, Controlling Anger, Panic, Sleeping Problems and Anxiety.

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    – talk to the people directly involved in your care
    – ask a member of staff for a feedback form, or complete a form on the Trust website
    – telephone the Complaints Department Tel: 0191 245 6672
    – email [email protected] Please note that information sent to the Trust via email is sent at your own risk

    We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

    You can provide feedback in the following ways:
    – the quickest way for you to do this is to complete our short online
    survey at
    – complete a Points of You survey, available on wards, reception
    areas or from staff
    – other options for sharing your feedback and experience

    Patient Advice and Liaison Service (PALS)
    PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

    We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

    North of Tyne

    Tel: 0800 032 0202 Email: [email protected]

  • Information about content, other formats and version control

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre 2023 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

    Ref, PIC/747/1123 November 2023 V15 Tel: 0191 246 7288

    Review date 2026

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