• Quality assurance
The Newcastle CBT Centre is a specialist service with expert practitioners in CBT. We routinely monitor and evaluate the efficiency and quality of our services in an effort to achieve excellence in what we do. Therefore, your feedback is important to us. In addition to this, we strive to keep up to date with current research in order to provide evidence-based practice.
In 2015 we looked at outcomes for people who had been through our service. We found that 57% of the people we saw met all their goals for therapy, and that the effect of the package of care they received for their symptoms was roughly equivalent to the effect of medication under clinical trial conditions
Whilst 43% don’t reach all their goals, many will have reached some of their goals. In 2009, 2010 and 2015, satisfaction surveys showed that our patients find our staff friendly, pleasant and respectful and the therapists caring, understanding and professional. In 2019 we successfully applied for accreditation through the APPTS programme. APPTS is the Accreditation Programme for Psychological Therapies Services, launched as a collaboration between The Royal College of Psychiatrists’ Centre for Quality Improvement (CCQI) and the British Psychological Society. Their goal is to identify and formally recognise services that have high standards, good practice, and to support continuous quality improvement.
• Qualifications and Training of therapists
Our therapists come from a variety of different training backgrounds. All therapists will have at least their professional training (i.e. as a Clinical Psychologist, Psychiatrist, Nurse, etc) as well as a significant degree of postgraduate training in CBT, plus several years of supervised practice and specialist experience in certain areas of mental health practice (e.g. depression, anxiety). They are all eligible for accreditation with the British Association for Behavioural and Cognitive Psychotherapies (BABCP) which regulates the practice of CBT in the UK.
• Confidentiality boundaries
As part of our assessment process, and to help us plan your care, whilst in treatment, we need to gather information. It is sometimes also necessary to share information about you with other people involved in your care and appropriate colleagues within this team. The purpose of this is to ensure that we are able to make the most beneficial decisions about your care. At the point of assessment and again if you begin treatment with us, you will be asked to consent to this. Under normal circumstances we will not share information about you without your consent.
Another way in which your case will at times be discussed is with appropriate colleagues within the team for the purpose of supervision. All of our therapists are supervised. This is to ensure high professional standards are continually being met. Again, we will ask your consent for this.
Any information gathered will be kept in your Health Record (written or computerised). We have a duty to keep information about you private and confidential. As such, your Health Record will be required to be stored safely and securely. Also, we will only seek or share information that will be relevant to your assessment and helpful in planning your care. Where we seek or share information, those colleagues will be bound by the same rules of confidentiality.
• Exception to the Rule
There are certain circumstances when it does become necessary to share information without your consent, in accordance with Trust policy, common law obligations and the Data Protection Act (2018). Where there is a concern that you, a child or young person or other person are at risk of harm we are legally bound to share this with other appropriate professionals and this can be done without your consent. If possible, however, we would strive to discuss this with you first of all. The information shared will be kept to the minimum necessary and will be handled under the terms of the NHS Confidentiality Code of Practice.
• High standards of professional conduct
All our therapists act according to professional codes of conduct. You should be assured that your therapist will always be sensitive, respectful and non-judgemental.