Mental and Physical Wellbeing Service – Patient information leaflet

This leaflet provides you with information that you may find useful about the service. If you are not sure about anything in this leaflet please ask a member of staff.

To promote your mental and physical wellbeing

To increase your understanding and management of your mental health condition

To reduce the impact of your mental health difficulties on your day to day life

The Mental and Physical Wellbeing Service is a nurse-led outpatient clinic for people who have experienced mental health problems but have reached a period of relative stability and no longer require frequent appointments.

Your first appointment will be an informal chat to discuss your current mental health needs, goals, and strategies you use to stay well. A personal care plan can then be created and could include:
• relapse prevention planning
• Wellness Recovery Action Plans (WRAP)
• monitoring and encouraging medication concordance
• risk management planning
• education around medication and illness
• health promotion advice
• encouragement to pay attention to your physical health needs and offering a
• physical health check on a yearly basis
• signposting/support linking in with local support services in the community
• refreshing skills previously learnt e.g. mindfulness, anxiety management.

We offer clinic based appointments on a 1-3 monthly basis, depending on need. Appointments are within the hours of 9am-5pm and usually last no longer than 1 hour.

You can be seen alone or you are welcome to bring a family member, friend or carer, if you are happy to openly discuss your mental health in front of them.

Professionals involved with your current care from our team can refer you to our service.

Following a referral being accepted, you will receive confirmation of an initial or joint appointment with the referring clinician, this could be a letter or telephone call. You will also be informed if you have been placed on the waiting list.

If you become unwell whilst in our clinic, we would hope that with our support, your strength and resources we are able to prevent a significant deterioration. In the case that this does occur you are able to contact our duty worker during the hours of 9am-5pm Monday to Friday on 0191 287 5300 and discuss your difficulties. Your care will be reviewed at the earliest opportunity and as a team we will support you accordingly.

Should you find yourself in a mental health crisis outside of our operating hours you could call NHS 111 and select the mental health option.

This service is available 24 hours a day, 7 days a week.

You’ll speak to a mental health professional who will listen and help you find the right support.

If you are Deaf or have communication difficulties, you can contact us in a crisis by:

• Texting 07860 064 775
• Using SignVideo
• Contacting 18001 111 using the Relay UK app

The crisis team does not provide an emergency service such as a 999 response.

During this time if you find your mental health deteriorating further you can contact our duty worker at the Molineux Centre on 0191 287 5300 during the hours of 9am-5pm Monday to Friday.

Should you find yourself in a mental health crisis you could contact

Call us on NHS 111 and select the mental health option.

This service is available 24 hours a day, 7 days a week.

You’ll speak to a mental health professional who will listen and help you find the right support.

If you are Deaf or have communication difficulties, you can contact us in a crisis by:

• Texting 07860 064 775
• Using SignVideo
• Contacting 18001 111 using the Relay UK app

The crisis team does not provide an emergency service such as a 999 response.

You can also contact the Samaritans if you need someone to talk to on 116 123.

Staff can arrange an interpreter if you need one.

Contact Traveline
Telephone: 0871 200 22 33
Website: www.traveline.info

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website: www.cntw.nhs.uk/contact/complaints
• telephone the Complaints Department on 0191 245 6672
• email [email protected].

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved one’s care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Telephone: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

South of Tyne
Telephone: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9am to 4.30pm, Monday to Friday

An answerphone is always available for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

Community Treatment Team
Benton House
Sandyford Road
Newcastle upon Tyne
NE2 1QE

Telephone: 0191 287 5300

Office hours Monday to Friday, 9am to 5pm

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please telephone the Patient Information Centre on 0191 246 7288

Published by the Patient Information Centre
2025 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/814/0925 September 2025 V3

Website; www.cntw.nhs.uk
Telephone: 0191 246 7288

Review date 2025