Linhope – patient information leaflet

Linhope based at Sycamore Unit, Northgate Park provides assessment, care and treatment for men with a primary diagnosis of Personality Disorder.

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  • Introductiion

    This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

    Prior to your admission you will be sent a Welcome Guide which will provide more detailed information about your care and treatment while you are in hospital. This will include information about your care team, what you can and can’t bring into the service, your case manager will also be able to provide additional information as required.

  • What is Linhope?

    Linhope is an assessment, care and treatment ward, this 12 bedded ward is for men who require medium secure care, they have come into contact with the law and/or are thought to be at risk to themselves or others.

  • Who is it for?

    Linhope provides assessment, care and treatment for men with a primary diagnosis of personality disorder who may also have additional mental health needs.

  • Why do I need to be here?

    You have taken part in an access assessment, the outcome of this assessment is that your care and treatment can be best met on Linhope. You will be given the support you need by the team.

  • Arriving on Linhope

    When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you information. You will have time to settle in and have a look around your ward.

  • How long will I be here?

    The length of stay depends upon your personal needs. The care team will discuss this with you.

    A member of staff will tell you about the section of the Mental Health Act, you are detained under and what it means. You will be given an information leaflet which will tell you all about what this means.

  • What sort of things can I do at Linhope?

    You will get your own bedroom on the unit. Each ward has shared areas, including a dayroom with colour TV and stereo, kitchen, quiet room and internal courtyards which can be enjoyed under supervision.

    There are a number of groups at Linhope that you will be expected to attend. Staff will explain this to you when you arrive.

    During your assessment, you will work alongside your care team to collect information about your strengths and needs. Once your assessment period has finished, your team will work with you to create a treatment plan that is right for you.

    Your treatment may include group work and/or 1-1 sessions with members of your care team.

  • Structured Clinical Management

    Structured Clinical Management (SCM), is a generalist treatment for people who have personality and relational difficulties. This may include problems with managing emotions, moods, triggers of distress, urge to deal with feelings and thoughts quickly and interpersonal situations that make you feel vulnerable or sensitive, such as feeling rejected being alone.

  • Recovery Star Secure

    Secure services provide safety and real change for a better life.

    Secure services provide treatment for people with complex mental disorders linked to offending or seriously harmful behaviour. Some will be involved with the criminal justice system (CJS), courts and prison. Secure services help people gain a deep understanding of themselves and their history.

    We will help patients gain new skills, understanding and ways of responding to things they find difficult. This will help people move on from secure settings and have more freedom, choice, and control in their lives.

    We will do this by focusing on:
    – mental health;
    – dealing with strong feelings;
    – addictive behaviours;
    – risk to others;
    – physical health;
    – social skills;
    – relationships;
    – meaningful activities; and
    – trust and hope.

  • Model of Care

    Our model of care in mental health forms the basis of consistent care that can be expected across medium and low secure services. The main goal is to strengthen professional practice and plan how we support, motivate, and develop staff to deliver the best care possible. The model of care has been created to develop a clear vision for how we deliver care to our patients and how we will care and support our staff within secure care services.

    The model of care details how teams will continue to deliver a positive experience for patients, carers and families and the actions staff need to take to ensure that everyone’s experience of the service is encouraging and positive.

    The underpinning process for our model of care identifies how we work collaboratively with the person to promote recovery. Our model of care highlights that recovery is an on-going process and wherever the person is within their pathway their skills will be assessed, developed, and applied within different contexts supported by a multi-disciplinary team which focuses on the needs of the person.

    Our model of care focuses on patients, families and their carers whilst utilising the Recovery Star Secure as the focus which will result in ‘Our Recovery Journey’. Throughout this process, the model will incorporate the following:

    – Respect
    – Empowerment
    – Dedication
    – Collaboration
    – Opportunity
    – Hope and optimism
    – Identity

  • Activities you can be involved with

    Part of your treatment will involve day activities, which may include:
    – Adult education – reading, writing, social skills training
    – Gardening and horticulture
    – Art and craft work
    – Gym sessions

    There are also several kinds ofsocial activities that you can take part in including:
    – Using the gym
    – Gardening indoor and outdoor sports like badminton and football
    – Use of the multi-faith room for your religious and spiritual needs
    – Regular social events

    If you have a special interest or hobby, staff may be able to help you with it.

  • Students

    As a teaching unit, students may be involved in all aspects of patient care.
    They will speak to you and ask for your consent if they are involved in
    any direct care, but if you do not wish for them to be involved in any other
    areas please speak to your named nurse or key-worker and let them know.

  • Interpreters

    Staff can arrange an interpreter if you need one.

  • Travel information

    Contact Traveline Tel: 0871 200 22 33

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or
    complaint you can:
    – talk to the people directly involved in your care
    – ask a member of staff for a feedback form, or complete a form on the Trust
    – telephone the Complaints Department Tel: 0191 245 6672
    – email [email protected]

    Please note that information sent to the Trust via email is sent at your own risk

    We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

    You can provide feedback in the following ways:
    – the quickest way for you to do this is to complete our short online survey at
    – complete a Points of You survey, available on wards, reception areas or from
    – other options for sharing your feedback and experience

    Patient Advice and Liaison Service (PALS)
    PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

    We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

    North of Tyne
    Tel: 0800 032 0202
    Email: [email protected]

    9.00 am – 4.30 pm, Monday to Friday
    An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

  • For further information contact

    Sycamore at Northgate Park
    NE61 3BP
    Tel: 01670 394 640

  • Information about content, other formats and version control

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2023 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

    Ref, PIC/611/1123 November 2023 V3 Tel: 0191 246 7288

    Review date 2026