Hauxley – Patient Information Leaflet

This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

Most older people with mental health needs will receive assessment, treatment and care in their own home. However, for a small number of people admission to hospital will be appropriate.

Inpatient Services for older people provide specialist mental health assessment and treatment in hospital for two main groups:

Functional mental health – conditions such as depression, anxiety or psychosis

Organic mental health – with progressive conditions such as dementia

Hauxley is an inpatient unit, which treats people with functional mental health conditions. The ward is based at St George’s Park, Morpeth, Northumberland.

You have come into hospital because you have mental health needs that require support from a range of specialist doctors, nurses and other health care workers. To enable the right support to be organised to meet your needs, it is important everyone understands exactly what your needs are and what will help you.

We aim to work together with you to help you manage your needs so that you can move forward in your life with the support you require in the most acceptable way for you. This is the assessment process and staff will seek your consent on all aspects of your care plan throughout your stay in hospital.

During your stay in hospital you will have a named nurse who will be responsible for co-ordinating your care. If your named nurse is not on duty you will have access to any of the nursing team.

You will be given the name of your named nurse within 24 hours of your admission. They will introduce themselves to you as soon as they are next on duty. However on a daily basis there is a nurse in charge as a point of contact; this will be displayed on a board on the ward.

There is a lot of evidence that shows you can gain a great deal by participating in the right activities that are designed to meet your needs. The benefits and ranges of activities will be discussed with you by a member of the multi disciplinary team.

How long you stay in hospital depends on your needs. However, the care team will discuss discharge with you as quickly as possible after your admission. It is important to emphasise you will not remain in hospital any longer than you need to. We aim to keep your time spent in hospital to a minimum.

We value information from family and friends to help with assessment and treatment. We will involve your family and friends as much as possible with your permission and aim to support them as much as we can.

The point at which you are ready to leave the ward will be a significant milestone. You may still need some help and support, which will be discussed with you before you are discharged and a copy of these arrangements (your discharge care plan) will be given to you and your carers.

Inpatient areas operate protected mealtimes. This means you have the right to enjoy mealtimes without unnecessary disruption. Further detail is available on the ward.

Each inpatient area operates preferred visiting times and therefore we advise that before your relatives or carers visit that they check with nursing staff for these times.

Within 24 hours of admission, you will be given more detailed information about your hospital stay and an opportunity to discuss any further information needs you may have. Do not hesitate to approach any member of staff for information.

Staff can arrange an interpreter if you need one.

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department on 0191 245 6672
• email [email protected]. Please note that information sent to the Trust via email is sent at your own risk

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Telephone: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

9am to 4.30pm, Monday to Friday

An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

• Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Telephone: 0191 246 6800
Website: www.cntw.nhs.uk

• The Alzheimer’s Society
Telephone: 0300 222 11 22
(Monday – Wednesday, 9am-8pm, Thursday and Friday, 9am-5pm, Saturday and Sunday 10am-4pm)
Website: www.alzheimers.org.uk

• Age UK
Telephone: 0800 055 6112 (7 days a week, 8am-7pm)
Website: www.ageuk.org.uk

• Carers Centres
North Tyneside Telephone: 0191 643 2298
Northumberland Telephone: 01670 320 025

• MIND information line
Telephone: 0300 123 3393
Text: 86463
9am – 6pm, Monday to Friday

• No Panic
Helpline: 0844 967 4848
10am – 10pm every day

• Rethink National Advice Service
Telephone: 0300 5000 927
9.30am – 4pm Monday to Friday

• The Samaritans
Telephone: 116 123
24 hours everyday

• Saneline Crisis Line
Telephone: 0300 304 7000
6pm-11pm everyday

• Dementia UK helpline
Telephone: 0800 888 6678
Monday to Friday – 9am – 9pm Saturday to Sunday 9am -5pm

• UK physical activity guidelines, Fact sheet 4: Adults (19-64 years), Fact sheet 5: Older adults (65+ years), Department of Health July 2011

Hauxley Ward
St George’s Park
Morpeth
Northumberland
NE61 2NU

Telephone: 01670 501 875

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288.

Published by the Patient Information Centre

2024 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: PIC/498/1224 December 2024 V6

Website: www.cntw.nhs.uk
Telephone: 0191 246 7288

Review Date 2027