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Hauxley – Patient Information Leaflet

This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

  • Introduction

    This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

  • What are Inpatient Services?

    Most older people with mental health needs will receive assessment, treatment and care in their own home. However, for a small number of people admission to hospital will be appropriate.

    Inpatient Services for older people provide specialist mental health assessment and treatment in hospital for two main groups:

    Functional mental health - conditions such as depression, anxiety or psychosis

    Organic mental health - with progressive conditions such as dementia

  • What is Hauxley?

    Hauxley is an inpatient unit, which treats people with functional mental health conditions. The ward is based at St George’s Park, Morpeth, Northumberland.

  • What we do

    You have come into hospital because you have mental health needs that require support from a range of specialist doctors, nurses and other health care workers. To enable the right support to be organised to meet your needs, it is important everyone understands exactly what your needs are and what will help you. We aim to work together with you to help you manage your needs so that you can move forward in your life with the support you require in the most acceptable way for you. This is the assessment process and staff will seek your consent on all aspects of your care plan throughout your stay in hospital.

  • Named Nurse

    During your stay in hospital you will have a named nurse who will be responsible for co-ordinating your care. If your named nurse is not on duty you will have access to any of the nursing team.

    You will be given the name of your named nurse within 24 hours of your admission. They will introduce themselves to you as soon as they are next on duty. However on a daily basis there is a nurse in charge as a point of contact; this will be displayed on a board on the ward.

    There is a lot of evidence that shows you can gain a great deal by participating in the right activities that are designed to meet your needs. The benefits and ranges of activities will be discussed with you by a member of the multi disciplinary team.

  • How long will I be in hospital?

    How long you stay in hospital depends on your needs. However, the care team will discuss discharge with you as quickly as possible after your admission. It is important to emphasise you will not remain in hospital any longer than you need to. We aim to keep your time spent in hospital to a minimum.

  • Relatives and carers

    We value information from family and friends to help with assessment and treatment. We will involve your family and friends as much as possible with your permission and aim to support them as much as we can.

  • Discharge information

    The point at which you are ready to leave the ward will be a significant milestone. You may still need some help and support, which will be discussed with you before you are discharged and a copy of these arrangements (your discharge care plan) will be given to you and your carers.

  • Meal times

    Inpatient areas operate protected mealtimes. This means you have the right to enjoy mealtimes without unnecessary disruption. Further detail is available on the ward.

  • Visiting times

    Each inpatient area operates preferred visiting times and therefore we advise that before your relatives or carers visit that they check with nursing staff for these times.

  • Welcome Pack

    Within 24 hours of admission, you will be given more detailed information about your hospital stay and an opportunity to discuss any further information needs you may have. Do not hesitate to approach any member of staff for information.

  • Interpreters

    Staff can arrange an interpreter if you need one.

  • Travel information

    Contact Nexus Traveline: Tel: 0871 200 22 33

    Website: www.traveline.info/

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:

    • talk to the people directly involved in your care

    • ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)

    • telephone the Complaints Department 0191 245 6672

    • email target="_blank">complaints@cntw.nhs.uk Please note that information sent to the Trust via email is sent at your own risk

    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

    You can provide feedback in the following ways:

    - the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy
    - complete a Points of You survey, available from staff.

  • Useful organisations

    • PALS - Patient Advice and Liaison Service
    Provides information and advice about local NHS services and support organisations and helps sort out any problems with NHS services.
    Freephone: 0800 032 02 02

    • Northumberland, Tyne and Wear NHS Foundation Trust
    Tel: 0191 246 6800
    Website: www.ntw.nhs.uk

    • The Alzheimer’s Society
    Tel: 0300 222 11 22
    (Monday - Wednesday, 9am-8pm, Thursday and Friday, 9am-5pm, Saturday and Sunday 10am-4pm)
    Website: www.alzheimers.org.uk

    • Age UK
    Tel: 0800 055 6112 (7 days a week, 8am-7pm)
    Website: www.ageuk.org.uk

  • References

    • UK physical activity guidelines, Fact sheet 4: Adults (19-64 years), Fact sheet 5: Older adults (65+ years), Department of Health July 2011

  • Contact details

    Hauxley Ward
    St George’s Park
    Morpeth
    Northumberland
    NE61 2NU
    Tel: 01670 501 875

  • Other formats, references and review

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre
    Tel: 0191 246 7288

    Published by the Patient Information Centre

    2019 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

    Ref, PIC/498/0119 January 2019 V4

    www.cntw.nhs.uk Tel: 0191 246 7288