Grange Day Hospital, Day Services Sunderland – patient information leaflet

This leaflet provides you with information that you will find useful whilst attending the Grange Day Hospital in Sunderland. If you are not sure about anything in this leaflet please ask a member of staff.

Our day hospital provides assessment and treatment for older adults who are frail with complex mental health needs. The people who attend have memory problems or functional mental health problems.

Younger people with dementia can also access this service.

Grange Day Hospital is a day service based at Monkwearmouth Hospital, Sunderland.

Contact details are at the end of this leaflet.

The service is open two days a week, Monday and Tuesday from approximately 9am to 5pm (except Bank Holidays). You will be invited to attend on days and at times appropriate to your needs.

The day hospital teams comprise a Consultant Psychiatrist and Registered Mental Health Nurses. We will involve other professionals dependent upon your needs and these will include Psychologist, Occupational Therapist, Physiotherapist, Dietician and Speech and Language Therapist

You will see the person best able to help you. There may be more than one person from the team helping you.

We want to work together with you and your relatives/carers to help you manage your difficulties and feelings. We do this through specialist assessment and treatment/care plans. This support will help you move forward with your life.

While attending the day hospital the building is secured to offer a safe environment where your specialist assessment and treatment can be carried out undisturbed. You will have a care plan to reflect your own needs to receive your care in a safe and secure environment.

The Lead Health Care Professional or Care Co-ordinator is the named member of the team who helps you plan your care whilst attending the day hospital and is the person who will be most involved with your assessment and treatment.

The care you are getting will be checked regularly. This is called a review. It may include other professionals involved in your care including occupational therapists, psychologists, social workers, physiotherapists. This is called a multi-disciplinary review.

Information from relatives and carers is really helpful as part of your assessment and treatment. We will involve your relatives and carers as much as possible with your permission. We will try and support your relatives and carers as much as we can.

You will still need some help and support when you leave the day hospital. This will be discussed with you before you are discharged and a copy of these arrangements (your discharge care plan) will be given to you and your relatives/carers. We will ask your permission to share this information.

Day services areas operate protected meal times. This means you have the right to enjoy mealtimes without unnecessary disruption. Please ask a member of staff for further details. Lunch is provided if you are staying all day as well as light refreshments in the morning and afternoon.

Some people come by the ambulance service, and others make their own way. We will help you to get here if you need our help and someone will help you on and off transport and the ambulance.

For travel information contact:

Go North East
Tel: 0191 429 5050
7am-7pm, Monday-Friday
Website: www.gonortheast.co.uk

Traveline
Tel: 0191 20 20 747
8am-6pm, Monday – Friday
Website: www.nexus.org.uk

If you need to take medication while you are at the day services please bring it with you. You can either give it to the ambulance crew who collect you or to the nursing staff when you arrive at the unit. The nurses will make sure you get it at the right time.

What if I have a comment, suggestion, compliment or complaint about the service?
If you want to make a comment, suggestion, compliment or complaint you can:
• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk/contact/complaints/
• telephone the Complaints Department Tel: 0191 245 6672
• email [email protected] Please note that information sent to the Trust via email is sent at your own risk

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

You can provide feedback in the following ways:
– the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy
– complete a Points of You survey, available on wards, reception areas or from staff
– other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9.00 am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

• Cumbria, Northumberland Tyne and Wear NHS Foundation Trust
Tel: 0191 246 6800
Website: www.cntw.nhs.uk

• The Alzheimer’s Society
Tel: 0333 150 3456 – Dementia Connect Support Line
Website: www.alzheimers.org.uk

• Age UK
Tel: 0191 514 1131
Email: [email protected]
Website: www.ageuk.org.uk

• Sunderland & South Tyneside – Mental Health Matters Helpline
Tel: 0800 138 6543
Website: www.mhm.org.uk

Grange Day Hospital
Monkwearmouth Hospital
Newcastle Road
Sunderland
SR5 1NB

Tel: 0800 652 2867

The telephone number above is for CNTW single point of access. Your call will be diverted or a message taken and a member of the day hospital team will contact you.

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre
2022 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/491/01123 November 2023 V6
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2026