Early Intervention in Psychosis Service – North Cumbria Patient Information Leaflet

This leaflet provides information about the Early Intervention in Psychosis Service which offers help to people aged 14-65 years who are experiencing first symptoms of psychosis, as well as providing help to their families.

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  • Introduction

    This leaflet provides you with information that you will find useful during your time with the Early Intervention in Psychosis (EIP) Service.

    We want to offer you as much help and support as you feel you need, to enable you to live the life you want. If you are not sure about anything in this leaflet please ask a member of staff or speak to your Care Co-ordinator.

  • What is the Early Intervention in Psychosis Service?

    The Early Intervention in Psychosis Service works with people who are experiencing a first episode of psychosis.

    The support you receive from this service can help you to recover from your psychotic episode. It can also help to reduce the likelihood of experiencing further psychotic episodes in the future

    The service is made up of a team of professionals (including nurses, therapists and psychiatrists) who have lots of experience in working with people with psychosis. You will meet someone from the service who will talk to you and your family (if you wish), about what you have been experiencing. This person is known as a Care Co-ordinator.

  • Who is it for?

    The Early Intervention in Psychosis Service offers help to people aged 14-65 years who are experiencing first symptoms of psychosis, as well as providing help to their families.

  • Who can refer me?

    Anyone can refer a person to the service if they are concerned, this could be self referral, a family member, teacher, school counsellor, youth worker as well as health professionals such as GP, care co-ordinator or consultant psychiatrist.

  • What happens after I have been referred?

    Our team will meet with you and determine if your needs are best met by our service.

    You will have the opportunity to meet other team members who may be involved in your care.

    The team can help in a variety of different ways, such as:
    • Work with you in overcoming any difficulties that you might have
    • Help you understand your symptoms
    • Help you develop new ways of coping
    • Help you develop daily living skills, like shopping and travelling
    • Offer you social and group activities
    • Help you access education or employment/voluntary work
    • Offer your family support
    • Offer psychological therapy
    • Help you with any medication needs
    • Find suitable housing
    • Help with money management and welfare benefits
    • Support you to attend GP appointments

  • What hours are the team available?

    EIP is available 9am - 5pm, Monday - Friday.

  • Will everything I tell the service be confidential?

    All of the members of the Early Intervention in Psychosis Service (EIP) work to very strict rules on confidentiality. Everything you tell the service, will be kept confidential and will only be shared among the professionals working with you. The only exception to this would be if we felt there was a risk to you or to someone else. If this happened, we might have to share information with other agencies, but we would talk to you about this first

    If you have any concerns at all about confidentiality, please speak to your Care Co-ordinator or another member of the service.

  • Personal Safety

    Trust staff carry devices that can monitor and record abusive behaviour. They can alert and receive support from emergency services and the recordings may be used in court proceedings.

  • Travel information

    • Bus timetable information - telephone: 01871 200 22 33 (7am-8pm)
    Bus timetable and public transport maps

  • Interpreters

    Staff can arrange an interpreter if you need one.

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email complaints@cntw.nhs.uk Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
    You can provide feedback in the following ways:
    - the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy
    - complete a Points of You survey, available from staff.

  • Useful contacts

    Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Telephone: 0191 246 6800

    The Patient and Carer Involvement Service - Telephone: 01670 501 816
    Involving patients, carers and their families in making decisions about their care, can lead to better outcomes and a better overall experience. The Patient and Carer Involvement Service co-ordinate and facilitate involvement, as well as providing training and support to those who wish to help the Trust shape service design and delivery. To find out more information visit their webpage or email involvement@cntw.nhs.uk

  • Useful websites and helplines

    Hearing Voices Network
    www.hearing-voices.org
    Provides information about self-help groups for people who hear voices.
    Understanding Voices
    www.understandingvoices.com
    Information about different approaches to voice-hearing and ways of supporting those
    who are struggling with the voices they hear.
    Rethink Mental Illness Advice Line
    Advice line: 0808 801 0525 (Mon-Fri, 9.30am-4pm)
    www.rethink.org
    Provides information on support groups and other services.
    Eppic
    https://oyh.org.au/
    Australian website that provides information on psychosis.

  • Contact details

    Early Intervention in Psychosis Service - Carlisle
    11-12 Portland Square
    Carlisle
    Cumbria
    CA1 1PY

    Early Intervention in Psychosis Service - Eden
    Beacon Unit
    Penrith Hospital
    Bridge Lane
    Penrith
    Cumbria
    CA11 8HX

    Early Intervention in Psychosis Service Allerdale -
    Unit 13
    Lilyhall Business Park
    Jubilee Road
    Workington, Cumbria
    CA14 4HA

    Early Intervention in Psychosis Service - Copeland
    Valley View Clinic
    West Cumberland Hospital
    Whitehaven
    Cumbria
    CA28 8JG

    For all teams contact: 01228 602 079 Monday – Friday, 9am – 5 pm
    Email: CMB-EIPService@cntw.nhs.uk

  • Information about content, other formats and version control

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2021 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

    Ref, PIC/864/1121 November 2021
    www.cntw.nhs.uk Tel: 0191 246 7288
    Review date 2024