Community Treatment Team – North Tyneside – Patient Information Leaflet

This leaflet provides information that you may find useful during your time with our service. If you are unsure about anything in this leaflet please ask a member of staff.

The Community Treatment Team  (CTT) provides a specialist service for adults aged 18 and over who experience severe complex mental health difficulties and require a period of assessment and treatment.

The team is made up of a number of professionals including doctors, nurses, social workers, occupational therapists, psychologists and support workers. Initial appointments with the team are usually at one of the team bases in Longbenton or North Shields, but in some instances may also be arranged within your home.

You will be seen by an experienced mental health worker from the team who will ask you questions about the difficulties you are experiencing. At the end of the assessment they will look with you at the best options to help address these difficulties.

A summary of the assessment and recommendations will be sent to you, your GP and the referrer.

The first appointment can last up to two hours. You are welcome to bring a carer, friend or advocate.

Following initial assessment, if you require further involvement from the team a lead professional will be allocated to your care. This is a mental health worker who will meet with you regularly to discuss your problems, work with you to agree a care plan and regularly review your progress. They will also keep in contact with any other professionals involved in your care.

The aim of the service is to aid recovery from mental ill health and to assist people in returning to manageable levels of activity and independence.

Where appropriate, relatives and carers are often part of the initial assessment and are often involved in the following home treatment sessions.

We will put you in touch with local carers support networks and offer a Carers Assessment on request. These are all important to the work of the Community Treatment Team.

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has a Carer Promise. Please ask a member of staff if you or your carer would like a copy of this booklet.

Staff can arrange an interpreter or someone to sign on your behalf if needed.

Contact Traveline
Telephone: 0871 200 22 33
Website: www.traveline.info

How to make a comment, suggestion, compliment or complaint

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department on 0191 245 6672
• email [email protected]. Please note that information sent to the Trust via email is sent at your own risk

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved one’s care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Telephone: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

9am to 4.30pm, Monday to Friday

An answerphone is always available for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

North East NHS Independent Complaints Advocacy (ICA)
Telephone: 0808 802 3000

• Longbenton
Oxford Centre
West Farm Avenue
Longbenton
Tyne and Wear
NE12 8LT
Telephone: 0191 640 0131

• North Shields
26a Hawkeys Lane
North Shields
Tyne and Wear
NE29 0PN
Telephone: 0191 640 0101

• Whitley Bay
29 Station Road
Whitley Bay
Tyne and Wear
NE26 2QZ
Telephone: 0191 640 0101

Office hours Monday to Friday, 9am to 5pm

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288.

Published by the Patient Information Centre
2025 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: PIC/168/0525 May 2025  V11

Website: www.cntw.nhs.uk
Telephone: 0191 246 7288

Review date 2028