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Clearbrook – Patient Information Leaflet

Clearbook is a female only, high dependency rehabilitation unit based at Hopewood Park, Sunderland. The service is for females only above the age of 18 years old who require a period of intensive rehabilitation in a hospital setting.

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  • Introduction

    This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

  • What is Clearbrook?

    Clearbook is a female only, high dependency rehabilitation unit based at Hopewood Park, Sunderland.

  • Who is it for?

    The service is for females only above the age of 18 years old who require a period of intensive rehabilitation in a hospital setting.

  • Why do I need to be here?

    It has been identified that you have a higher level of need, which requires a longer period of time in hospital to aid your recovery.

  • Arriving at Clearbrook

    When you arrive on the ward you will be welcomed by a member of the care team. They will explain what will happen during your stay, give you information about the ward and support you to adjust to your new setting.

    A Welcome Pack is available with more information about your stay in hospital, please ask ward staff for a copy if this is not given to you on admission.

  • How long will I be here?

    The length of stay depends upon your personal needs. The care team will involve you fully in discussions about this

  • What sort of things can I do at Clearbrook?

    The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to manage your mental health.

  • Interpreters

    Staff can arrange an interpreter if you need one.

  • Travel information

    Contact Nexus Traveline: Tel: 0871 200 22 33

    Website: www.traveline.info/

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email complaints@cntw.nhs.uk Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
    You can provide feedback in the following ways:
    - the quickest way for you to do this is to complete our short online survey at
    www.cntw.nhs.uk/poy
    - complete a Points of You survey, available from staff.

  • Useful contacts

    PALS - Patient Advice and Liaison Service
    Provides confidential advice and support for service users, relatives and carers.
    Tel: 0800 328 4397
    or 0191 566 7074
    Independent Advocacy
    As a mental health service user you are entitled to independent advocacy. Advocates can provide unbiased advice, attend meetings with you and make sure your views are listened to. A member of staff can also help you and provide you with contact telephone numbers.
    ICA (Independent Complaints Advocacy) Independent Complaints Advocacy (ICA) supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. Tel: 0808 802 3000
    IMCA Service (Independent Mental Capacity Advocate Service) Help vulnerable people who lack capacity who are facing important decisions made by the NHS and Local Authorities about serious medical treatment and changes of residence - for example, moving to a hospital or care home. Tel: 0191 510 5051
    Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Tel: 0191 246 6800
    Patient and Carer Engagement Team Tel: 01670 501 816
    Sunderland Carers’ Centre Tel: Tel: 0191 549 3768

  • For further information contact

    Clearbrook
    Hopewood Park
    Ryhope
    Sunderland
    SR2 0NB
    Telephone: 0191 566 7030
    Payphone number: 0191 566 7038

  • Information about content, other formats and version control

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet lease get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2020 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/423/0820 August 2020 V7
    www.cntw.nhs.uk Tel: 0191 246 7288
    Review date 2023