Clearbrook – Patient Information Leaflet

This leaflet provides information you will find useful during your stay. If you are not sure about anything, please ask a member of staff.

Clearbook is a female rehabilitation ward at Hopewood Park, Sunderland.

Our service is for adult women who need hospital care. We support women who need intensive help with their recovery.

You need a higher level of support right now. Spending time in hospital will help you get better.

A member of our team will meet you when you arrive. They will tell you what to expect. They will show you around the ward and help you settle in.

You will get a Welcome Pack. It has more details about your stay. Ask a member of staff if you do not get one.

Your length of stay depends upon your personal needs. Your care team will talk with you about this.

Activities we offer depend on what you need. We will help you learn new skills. These skills will help you manage your mental health.

Staff can arrange an interpreter if you need one.

Clearbrook
Hopewood Park
Ryhope
Sunderland
SR2 0NB
Telephone: 0191 566 7030
Payphone number: 0191 566 7038

Contact Traveline
Telephone: 0871 200 22 33
Website: www.traveline.info

• Independent Advocacy
  As a mental health service user you are entitled to independent advocacy. Advocates can provide unbiased advice, attend meetings with you and make sure your views are listened to. A member of staff can also help you and provide you with contact telephone numbers.
• ICA (Independent Complaints Advocacy) Independent Complaints Advocacy (ICA) supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. Tel: 0808 802 3000
• IMCA Service (Independent Mental Capacity Advocate Service) Help vulnerable people who lack capacity who are facing important decisions made by the NHS and Local Authorities about serious medical treatment and changes of residence – for example, moving to a hospital or care home. Tel: 0191 510 5051
• Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Tel: 0191 246 6800
• Patient and Carer Involvement Team Tel: 01670 501 816
• Sunderland Carers’ Centre Tel: Tel: 0191 549 3768

You can talk to a staff member or use the contacts listed below.
See other ways to give feedback: www.cntw.nhs.uk/yourfeedback

Your Voice
You can use this email to tell us what you think about your care. This can be good or bad. You can also ask us to tell you what happens after you send feedback.

Email: [email protected]

Comments and complaints
If something went wrong, please tell us. This will help us improve services.

Email: [email protected]
Telephone: 0191 245 6672
Write to: Complaints Department, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT.

Patient Advice and Liaison Service (PALS)
PALS offer a free, confidential service. They can help if you are worried about your care. They support patients, families and carers.

PALS North of Tyne
(services in Newcastle, North Tyneside, Northumberland and North Cumbria)
Email: [email protected]
Telephone: 0800 032 0202

PALS South of Tyne
(services in Sunderland, Gateshead, South Tyneside and Lotus Ward, Middlesbrough)
Email: [email protected]
Telephone: 0800 328 4397

You can get more information about this leaflet from the Patient Information Centre. This includes how the leaflet was made. We can provide this leaflet in other formats. These include Braille, audio, large print, Easy Read, British Sign Language, and other languages.

We welcome your feedback about this leaflet. You can email [email protected]

Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: PIC/423/0526 May 2026 V9
Review date 2029

Website: www.cntw.nhs.uk – Telephone: 0191 246 6800