Clearbrook – Patient Information Leaflet

This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

Clearbook is a female only, high dependency rehabilitation unit based at Hopewood Park, Sunderland.

The service is for females only above the age of 18 years old who require a period of intensive rehabilitation in a hospital setting.

It has been identified that you have a higher level of need, which requires a longer period of time in hospital to aid your recovery.

When you arrive on the ward you will be welcomed by a member of the care team. They will explain what will happen during your stay, give you information about the ward and support you to adjust to your new setting.

A Welcome Pack is available with more information about your stay in hospital, please ask ward staff for a copy if this is not given to you on admission.

The length of stay depends upon your personal needs. The care team will involve you fully in discussions about this

The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to manage your mental health.

Staff can arrange an interpreter if you need one.

Contact Traveline: Tel: 0871 200 22 33

Website: www.traveline.info/

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
• telephone the Complaints Department 0191 245 6672
• email [email protected] Please note that information sent to the Trust via email is sent at your own risk
• We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
  You can provide feedback in the following ways:
  – the quickest way for you to do this is to complete our short online survey at
  www.cntw.nhs.uk/poy
  – complete a Points of You survey, available from staff.

• PALS – Patient Advice and Liaison Service
  Provides confidential advice and support for service users, relatives and carers.
  Tel: 0800 328 4397
  or 0191 566 7074
• Independent Advocacy
  As a mental health service user you are entitled to independent advocacy. Advocates can provide unbiased advice, attend meetings with you and make sure your views are listened to. A member of staff can also help you and provide you with contact telephone numbers.
• ICA (Independent Complaints Advocacy) Independent Complaints Advocacy (ICA) supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. Tel: 0808 802 3000
• IMCA Service (Independent Mental Capacity Advocate Service) Help vulnerable people who lack capacity who are facing important decisions made by the NHS and Local Authorities about serious medical treatment and changes of residence – for example, moving to a hospital or care home. Tel: 0191 510 5051
• Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Tel: 0191 246 6800
• Patient and Carer Involvement Team Tel: 01670 501 816
• Sunderland Carers’ Centre Tel: Tel: 0191 549 3768

Clearbrook
Hopewood Park
Ryhope
Sunderland
SR2 0NB
Telephone: 0191 566 7030
Payphone number: 0191 566 7038

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet lease get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre
2023 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/423/0623 June 2023 V8
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2026