Behaviour Support Service – Home Carer Intervention – Sunderland and South Tyneside

Information for families about the Behaviour Support Service in Sunderland and South Tyneside. The team supports people whose behaviour has been affected primarily by dementia but also other conditions such as depression or anxiety.

Quality Approved Resource logo

This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

  • About the service

    At the beginning of your involvement with the service you will be contacted by the person who will be working with you. This may be a Nurse, an Occupational Therapist or a Psychologist.

    The team support family/carers of people whose behaviours have been affected primarily by dementia but also other conditions such as depression or anxiety.

    The length of involvement with the team varies, our involvement with you does not change the support the person with dementia receives from their identified Care Co-ordinator. The Care Co-ordinator is responsible for co-ordinating your relatives care that they receive from the community team.

  • Challenging behaviour and dementia

    One of the most distressing aspects of dementia is that for some people it can result in behaviours that others find upsetting and stressful. Behaviours that you may find stressful are:
    • verbal abuse
    • wandering
    • eating problems
    • aggression
    • continence difficulties and difficulties associated with personal care needs

  • What does the Behaviour Support Service Home Carer Intervention do?

    The team aim to do the following:
    • Achieve a greater understanding of your relatives behaviour i.e. try to establish why they are behaving (as they are).
    • Develop a Care Plan aimed at reducing the difficulties, as it may not be possible to eliminate the difficulties entirely.
    • Enhance the quality of life and wellbeing of your relative and you.
    • Attempt to treat the behaviours without the use of medication where possible by adopting alternative interventions.

  • How the team works with you

    During assessment, the team will collect information about your relative from yourself.

    We aim to develop an understanding of your relative’s needs and behaviours through gathering information on:
    • The person’s life experiences
    • Their personality
    • Their mental and physical health

    The team member will assist you to understand the person’s needs and develop a Care Plan to better manage behaviours that are considered challenging. For example; shouting may indicate pain, or aggression during personal care interventions may be explained by an inability to understand what is being communicated.

  • Your involvement

    You will be asked to provide information on your relative’s life story including likes, dislikes, personality, home environment etc. This background information is invaluable in developing appropriate interventions, tailored around your relative’s individual needs. All of which will be identified in a Care Plan.

  • Confidentiality

    We have a duty to ensure that all information is confidential. We will ensure that it is only shared with others who are involved in providing care for your relative such as a GP.

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email [email protected] Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

    You can provide feedback in the following ways:
    – the quickest way for you to do this is to complete our short online survey at
    – complete a Points of You survey, available from staff.

  • Advocacy services

    • Sunderland 0191 510 5051
    • South Tyneside 0191 427 1500

  • Contact details

    0303 123 1145 between 9am and 5pm

  • Other formats, references and review

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre
    Tel: 0191 246 7288

    Published by the Patient Information Centre

    2022 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

    Ref, PIC/771/0322 March 2022 V5 Tel: 0191 246 7288

    Review date 2025