Need help now?
If you need help with your mental health, here are some of the options available to you.
Call NHS 111
If you, or someone you know, are in a mental health crisis, call NHS 111 and select the ‘mental health’ option.
NHS 111 is free, and available 24/7.
It is for all ages including children and people with neurodevelopmental needs. You can call for yourself, or for someone else.
You will speak to a mental health professional employed by CNTW. They will listen to you, ask some questions, and help you find the right support.
If you are d/Deaf or have hearing loss, you can access NHS 111 and crisis support in a few different ways:
- Text 07860 064 775
- Use SignVideo
- Contact 18001 111 using the Relay UK app
Call 999 or go to A&E if:
- you, or someone you know, have physically harmed themselves, or if their life is at risk
- there is a medical emergency and you, or someone you know are seriously ill or injured
Download an Easy Read leaflet about NHS 111 to get help in a mental health crisis.
Watch this video to find out more about what will happen when you call NHS 111:
Please note, from 1 October 2025, the local crisis numbers you may be familiar with are being closed. You can now get the same support, from the same local teams, by contacting NHS 111. Read more about this change here.
Who else can I talk to?
If you wish to access one of the Trust’s mental health or disability services, please telephone the service direct. Details can be found in our service directory, or you can contact your GP who can refer you.
NHS Talking Therapies Services are for adults who are finding it difficult to cope, feel low, anxious or stressed, worried, or are not sleeping properly. You can contact them on the following numbers:
- Cumbria: 0300 123 9122
- Gateshead: 0191 283 2541
- Newcastle: 0330 0534 230
- Northumberland: 0300 3030 700
- North Tyneside: 0191 295 2775
- South Tyneside: 0191 283 2937
- Sunderland: 0191 566 5454
Self help support booklet and card
Hard copies are available from the Patient Information Centre Tel: 0191 246 7288 or email [email protected]
Information for referrers
If you’re a GP or another referrer, our Referrers section has more information about access to our services, including lists of appropriate contact details for referrals, as well as mental health education resources.
Suicide Prevention Training
If you are interested in Suicide Prevention please undertake the 20 minutes free e-learning training developed by the Zero Suicide Alliance ‘Suicide – let’s Talk’