Northumberland Behaviour Support Team – CNTW137

The Northumberland Behaviour Support Service uses a needs-led model to look at challenging behaviour. The service works closely with staff to understand and address the needs of the client.

During the assessment, we collect information about the client from a variety of sources such as:

  • The client
  • Friends and family
  • The care home
  • GP
  • Psychiatric notes

We aim to develop an understanding of the person’s needs and behaviour through gathering information on:

  • The person’s life experiences
  • Their personality
  • Their mental and physical health history
  • Their medication regime
  • Their brain functioning
  • Their current environment

The process of collecting this information usually takes around four weeks. An information sharing or formulation session is then offered to the care team (staff, care manager, family etc) in an attempt to understand the client’s behaviour in more depth and to identify what needs are currently being met and what further needs could be met. We work with carers to develop strategies to meet the identified needs.

As a result of this intervention the incidence of behaviour that challenges and/or the distress that it can cause to others will often reduce.

How to get referred
Via Care Co-ordinator, GP, Primary Care Mental Health Team and Specialist Mental Health Service


01670 844 730


Ashmore House Green Lane Ashington Northumberland NE63 0EY

Opening Times

Monday 9am – 5pm Tuesday 9am – 5pm Wednesday 9am – 5pm Thursday 9am – 5pm Friday 9am – 5pm

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