Crisis Resolution and Home Treatment Team (CRHT) – West Cumbria – CNTW251

For people experiencing acute mental health distress, and their carers.

For people, of all ages, experiencing acute mental health distress, and their carers.

The Crisis Resolution and Home Treatment Team (CRHT) provides assessment and support for people experiencing acute mental health distress and their carers. The team, made up of different health professionals, can support people at acute hospitals, in their own home, at GP surgeries and police stations.

If you are experiencing a crisis, the service can provide:

  • a mental health assessment, including Mental Health Act assessment where necessary
  • advice and support
  • finding the right support for you
  • support for those who care for you.

The team provides care that is tailored to you.

Who is the service for?

The service is for adults of all ages and young people, who are needing to speak to someone urgently about their mental health. Service users who are an inpatient in one of the acute hospitals could also be referred by the medical team involved in their care. Carers can also contact the service with urgent concerns. There is a single referral line.

The service can be contacted on 0300 123 9015 or freephone 0800 652 2865

There is a text number for people who are Deaf and/or have communication difficulties: 07795 656 226

What will happen after the assessment?

As a CRHT service user or carer you can expect:

  • to have your needs assessed
  • to be partners in care and expect proactive and assertive support from all staff
  • to jointly agree a plan of care
  • to include further support as required
  • to have a physical health screen
  • to be offered supportive interventions as needed



Unit 17 Lillyhall Business Centre Jubilee Road Workington Cumbria CA14 4HA

Related resources

  • Universal Crisis Team East and West Cumbria

    The Universal Crisis Team is a team of experienced mental health staff, which includes nurses, occupational therapists, support workers, psychiatrists and pharmacy staff. We offer assessment and home treatment for people experiencing a mental health crisis, as an alternative to hospital admission. The team operates 24 hours a day 7 days a week. However, the crisis team does not provide an ‘emergency’ service such as a 999 response.