Step Up Hub – South of Tyne – Patient Information Leaflet
Information about the Step Up Hub – South of Tyne is a Community Mental Health Team covering Sunderland and South Tyneside. The service provides support for your move from hospital back into the community and aims to keep you well.
This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
This leaflet provides you with information that you will find useful about the service. If you are not sure about anything in this leaflet please ask a member of staff.
What is the Step Up Hub – South of Tyne?
The Step Up Hub – South of Tyne is a Community Mental Health Team covering Sunderland and South Tyneside. The service provides support for your move from hospital back into the community and aims to keep you well.
Who is it for?
The service is for men and women over the age of 18 years who require support to move back into the community.
Why have I been referred to the service?
To help you get better by looking at your recovery and lifestyle. The staff will help you to agree what you are working towards.
You will be allocated a professional in the team who will work with you. They will help you to complete an assessment and develop a recovery care plan.
How long will I be with the service?
The length of stay depends upon your personal needs. The care team will discuss this with you.
What sort of things can I do at the Step Up Hub?
The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to manage your mental health.
Staff can arrange an interpreter if you need one.
Contact Nexus Traveline: Tel: 0871 200 22 33
What if I have a comment, suggestion, compliment or complaint about the service?
If you want to make a comment, suggestion, compliment or complaint you can:
• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
• telephone the Complaints Department 0191 245 6672
• email firstname.lastname@example.org Please note that information sent to the Trust via email is sent at your own risk
• We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
– the quickest way for you to do this is to complete our short online survey at
– complete a Points of You survey, available from staff.
For further information contact
Step Up Hub – South of Tyne
Palmer Community Hospital
Tyne and Wear
Tel: 0191 496 3210
Other formats, references and review
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288
Published by the Patient Information Centre
2021 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/471/1221 December 2021 V8
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2024