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Step Up Hub – South of Tyne – Patient Information Leaflet

This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

  • Introduction

    This leaflet provides you with information that you will find useful about the service. If you are not sure about anything in this leaflet please ask a member of staff.

  • What is the Step Up Hub – South of Tyne?

    The Step Up Hub – South of Tyne is a Community Mental Health Team covering Sunderland and South Tyneside. The service provides support for your move from hospital back into the community and aims to keep you well.

  • Who is it for?

    The service is for men and women over the age of 18 years who require support to move back into the community.

  • Why have I been referred to the service?

    To help you get better by looking at your recovery and lifestyle. The staff will help you to agree what you are working towards.

    You will be allocated a professional in the team who will work with you. They will help you to complete an assessment and develop a recovery care plan.

  • How long will I be with the service?

    The length of stay depends upon your personal needs. The care team will discuss this with you.

  • What sort of things can I do at the Step Up Hub?

    The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to manage your mental health.

  • Interpreters

    Staff can arrange an interpreter if you need one.

  • Travel information

    Contact Nexus Traveline: Tel: 0871 200 22 33

    Website: www.traveline.info/

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email complaints@cntw.nhs.uk Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
    You can provide feedback in the following ways:
    - the quickest way for you to do this is to complete our short online survey at
    www.cntw.nhs.uk/poy
    - complete a Points of You survey, available from staff.

  • For further information contact

    Step Up Hub – South of Tyne
    Palmer Community Hospital
    Wear Street
    Jarrow
    Tyne and Wear
    NE3 3UX
    Tel: 0191 496 3210

  • Other formats, references and review

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2018 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/471/1218 December 2018 V7
    www.cntw.nhs.uk Tel: 0191 246 7288
    Review date 2021