Springrise – Patient Information Leaflet

This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

Springrise is an assessment and treatment unit based at Hopewood Park, Sunderland.

The service is for men over the age of 18 years with a mental illness who require assessment and treatment in hospital.

For a comprehensive assessment and treatment of your mental health care needs, which cannot happen at home.

When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you information. You will have time to settle in and have a look around your environment.
A Welcome Pack is available with more information about your stay in hospital, please ask ward staff for a copy if this is not given to you on admission.

The length of stay depends upon your personal needs. The care team will involve you fully in discussions about this.

The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to manage your mental health.

• 2pm-4pm
• 6pm-8pm
Visiting is available outside of these hours however please ask a member of staff. A family room is available for visitors with children under the age of 18, please speak to a member of staff to book this room.
Visiting is not recommended between:
• 11am-12 noon – Protected Patient Engagement Time
• 12pm-12.30pm – Protected Meal Time
• 5pm-5.30pm – Protected Meal Time

There is a carers resource hub available in the Barton Centre, please ask ward staff for opening hours. Sunderland Carers Centre can also be contacted on 0191 549 3768.

Staff can arrange an interpreter if you need one.

Contact Nexus Traveline: Tel: 0871 200 22 33
Website: www.traveline.info/

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website cntw.nhs.uk/contact/complaints/
• telephone the Complaints Department Tel: 0191 245 6672
• email [email protected] Please note that information sent to the Trust via email is sent at your own risk

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

You can provide feedback in the following ways:

– the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy

– complete a Points of You survey, available on wards, reception areas or from staff

– other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)

PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

South of Tyne

Tel: 0800 328 4397

Text: 07825 061 035

Email: [email protected]

Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9.00 am – 4.30 pm, Monday to Friday

An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

• Independent Advocacy
As a mental health service user you are entitled to independent advocacy.
Advocates can provide unbiased advice, attend meetings with you and make sure your views are listened to. A member of staff can also help you and provide you with contact telephone numbers.
• ICA (Independent Complaints Advocacy) The Independent Complaints Advocacy (ICA) supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. Tel: 0808 802 3000
• IMCA Service (Independent Mental Capacity Advocate Service) Help vulnerable people who lack capacity who are facing important decisions made by the NHS and Local Authorities about serious medical treatment and changes of residence – for example, moving to a hospital or care home. Tel: 0191 510 5051
• Northumberland, Tyne and Wear NHS Foundation Trust Tel: 0191 246 6800
• Patient and Carer Engagement Team Tel: 01670 501 816

Springrise
Hopewood Park
Ryhope
Sunderland
SR2 0NB
Tel: 0191 566 7040
Payphone number: 0191 566 7049

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre
2020 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/449/1223 December 2023 V8
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2026