Shoredrift – Patient Information Leaflet

Patient information leaflet produced for service users during their stay at Shoredrift. It includes information about what happens when you arrive and what things you can do at Shoredrift.

This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

  • Introduction

    This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

  • What is Shoredrift?

    Shoredrift is an assessment and treatment unit based at Hopewood Park, Sunderland.

  • Who is it for?

    The service is for men over the age of 18 years with a mental illness who require assessment and treatment in hospital. The ward also accepts young men aged 16 -17 in an emergency situation when there are no children and young people’s services beds available.

  • Why do I need to be here?

    For a comprehensive assessment and treatment of your mental health care needs, which cannot happen at home.

  • Arriving on Shoredrift

    When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you information. You will have time to settle in and have a look around your environment.

    A Welcome Pack is available with more information about your stay in hospital, please ask ward staff for a copy if this is not given to you on admission.

  • How long will I be here?

    The length of stay depends upon your personal needs. The care team will discuss this with you.

  • What sort of things can I do at Shoredrift?

    The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to mange your mental health.

  • Carers’ resource hub

    There is a carers’ resource hub available in the Barton Centre, please ask ward staff for opening hours. Sunderland Carers Centre can also be contacted on 0191 549 3768.

  • Interpreters

    Staff can arrange an interpreter if you need one.

  • Travel information

    Contact Traveline: Tel: 0871 200 22 33


  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:

    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website
    • telephone the Complaints Department Tel: 0191 245 6672
    • email [email protected] Please note that information sent to the Trust via email is sent at your own risk

    We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

    You can provide feedback in the following ways:

    – the quickest way for you to do this is to complete our short online survey at

    – complete a Points of You survey, available on wards, reception areas or from staff

    – other options for sharing your feedback and experience

    Patient Advice and Liaison Service (PALS)

    PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

    We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

    South of Tyne

    Tel: 0800 328 4397

    Text: 07825 061 035

    Email: [email protected]

    Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

    9.00 am – 4.30 pm, Monday to Friday

    An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

  • Useful contacts

    Independent Advocacy
    As a mental health service user you are entitled to independent advocacy. Advocates can provide unbiased advice, attend meetings with you and make sure your views are listened to. A member of staff can also help you and provide you with contact telephone numbers.
    ICA (Independent Complaints Advocacy) Independent Complaints Advocacy (ICA) supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. Tel: 0808 802 3000
    IMCA Service (Independent Mental Capacity Advocate Service) Help vulnerable people who lack capacity who are facing important decisions made by the NHS and Local Authorities about serious medical treatment and changes of residence – for example, moving to a hospital or care home. Tel: 0191 510 5051
    Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Tel: 0191 246 6800
    Patient and Carer Engagement Team Tel: 01670 501 816

  • For further information contact

    Hopewood Park
    SR2 0NB
    Tel: 0191 566 7155
    Payphone number: 0191 566 7157

  • Other formats, references and review

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2023 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/155/1223 December 2023 V6 Tel: 0191 246 7288
    Review date 2026