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Psychological Services – Acute Inpatient Care, St George’s Park – Patient information leaflet

Information about psychological services on Alnmouth, Warkworth and Embleton adult acute admission wards at St George’s Park Hospital.

This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

  • Introduction

    This leaflet tells you about what support is available from psychological services on Alnmouth, Warkworth, and Embleton wards.

    Psychological services are made up of:
    - Clinical Psychologists
    - Psychological Therapists
    - Art Psychotherapists
    - Assistant Psychologists

  • Psychology

    Psychology helps people understand and cope better with lots of different issues. We do not give out medication.

    Your issues may include:
    - Feeling anxious or worries
    - Relationships with other people
    - Feeling angry
    - Hearing voices
    - Thinking of killing yourself
    - Feeling sad

    We can help you think about problems you have and talk about things that might help. We can work with you on your own, or you can come to a group session.

  • What we do

    We will spend time getting to know you.

    This might be during a one to one appointment or within a group meeting.

    You can tell us what you would like help with.

    We might ask you questions about things you are worried about.

    We will help you understand where and how your problems developed.

    We will work together to think about things that might help you.

    Sometimes members of the psychology team will be responsible for leading your care.

  • Art Psychotherapy

    Art Psychotherapists help people think about and express their feelings by using different kinds of art.

    Art can help you express feelings that you might find hard to talk about.

    Making a piece of art can help you understand yourself and your past experiences.

    You don’t have to be good at art to have a go.

    Art therapy can be done on your own or in a group.

    If you want to try art therapy you can ask the ward staff who will plan for someone to come and meet you.

  • On the ward

    Groups

    - Psychological services help run groups on the ward.

    - Groups help you learn ways of managing your feelings.

    - You can listen to other people talk about their experiences which may help you to think about your own life.

    - Groups are helpful because you can learn and practice skills with other people.

    - You can ask your key nurse or activity co-ordinator about groups on the ward.

    Family Meetings

    Working with you and your family can be an important part of your recovery.

    Psychological services can help you communicate and meet with your family.

    Supporting Staff

    Psychological services work closely with the ward staff to help support you

    We also complete research projects to help develop effective interventions

    We evaluate our services to improve them

    Here are things people have told us about what they found helpful from psychological services:
    "My confidence has grown."
    "Improved wellbeing, less stressed as someone knows the extent of problems I face daily."
    "Just that I had someone on my side for a change."
    "Having someone to confide in about frustrations and problems I face."

  • Confidentiality

    Everything you tell us is kept confidential.

    This means we only share information with other people involved in your care.

    If we are worried about you or someone else we would share information with people involved in your care.

    Before breaking confidentiality we would try to talk to you about this first.

    If you have any questions about this you can ask the people who work with you.

  • Supporting you to leave hospital

    When you are close to being discharged, we will develop a summary of the work you have completed with us.

    This summary, helps us work alongside community services once you leave hospital.

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email complaints@cntw.nhs.uk Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
    You can provide feedback in the following ways:
    - the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy
    - complete a Points of You survey, available from staff.

  • Useful resources

    Self help leaflets - Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    www.cntw.nhs.uk/selfhelp

    Mindfulness support and app
    www.calm.com

    Substance use support
    www.talktofrank.com

    Understanding voice-hearing
    understandingvoices.com

    Crisis support and suicidal thoughts
    www.samaritans.org

  • Other formats, references and review

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2020 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/788/1120 November 2020 V2
    www.cntw.nhs.uk/pic Tel: 0191 246 7288
    Review date 2023