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Northumberland Older Adult Teams – Patient information leaflet

Information about the Northumberland Older Adult Teams who provide a wide range of support for people, usually over the age of 65, seeking specialist advice for a mental health difficulty. They work with people who need more specialist assessment or intensive treatment than their GP or other health worker is able to give.

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  • Older Adult Team

    Older Adult Teams provide a wide range of support for people seeking specialist advice for a mental health difficulty. The majority of people we support are 65 or older, although we do see people younger than this. We work with people who need more specialist assessment or intensive treatment than their GP or other health worker is able to give. The teams consist of a range of specially trained staff with different roles and expertise. You will see the person best able to assist you at the appropriate time.

    The area where you live will determine which team will provide your care. In Northumberland the team bases are:

    • North Northumberland – Alnwick, Hawkhill Business Park

    – Berwick, Anderson Court

    • South Central Northumberland – Ashington, Ashmore House
    • West Northumberland – Fairnington Centre, Hexham Hospital

  • How does the Older Adult Team work?

    If your GP or another professional feels that you might benefit from our help they will contact us to arrange an appointment for you. If we can help, a member of the team will see you either at your home or as an outpatient clinic as soon as possible.

    We try to see all new patients within six weeks after receiving a referral dependent upon need.

    At the first appointment, we will discuss with you the problems you are experiencing and the best way to help you. You may be offered further help, either by the person who assessed you, or by another member of the team. The help we offer may include:
    • Further specialist assessments
    • Psychological intervention/talking therapies
    • Medication changes and management
    • Memory clinics for the diagnosis and treatment of dementia
    • Support, advice and health information
    • Carer support for family members
    • Linking with your GP and other services as necessary

  • Contact details and emergency phone numbers

    The teams work Monday to Friday 9am – 5pm except for Bank Holidays.

    The team contact number is on your appointment letter.

    You can contact the teams by ringing during opening hours, Monday to Friday 9am – 5pm.

    If you need to speak to someone outside of these times in case of emergency, you can contact:
    • Your GP
    • Accident and Emergency – Wansbeck General Hospital - 0344 811 8111
    • NHS 111
    • The Samaritans – 116 123
    • Social Services Emergency Duty Team – 0345 600 5252
    • Northumberland Initial Response Team – 0303 123 1146

  • Confidentiality and Data Protection

    We have a duty to keep information about you confidential. We make sure that we only share it with others who are involved in providing care for you such as your GP or Social care professional. We keep all information securely.

  • Interpreters

    Staff can arrange an interpreter if you need one.

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email complaints@cntw.nhs.uk Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
    You can provide feedback in the following ways:
    - the quickest way for you to do this is to complete our short online survey at
    www.cntw.nhs.uk/poy
    - complete a Points of You survey, available from staff.

  • Contact details

    North Northumberland Older Adult
    Alnwick
    Hawkhill Business Park
    Lesbury
    Northumberland, NE66 3PG
    Telephone: 01665 608 000

    Berwick
    Anderson Court
    51 Hide Hill
    Berwick
    Northumberland, TD15 1EQ
    Telephone: 01289 301 301

    South Central Northumberland Older Adults CTT
    Ashmore House
    Green Lane
    Ashington
    Northumberland, NE63 0EY
    Telephone: 01670 844 730

    West Northumberland Older Adult
    Fairnington Centre
    Hexham General Hospital
    Corbridge Road
    Hexham
    Northumberland, NE46 1QJ
    Telephone: 01434 612 800

  • Information about content, other formats and version control

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2021 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/688/0821 August 2021 V10
    www.cntw.nhs.uk Tel: 0191 246 7288
    Review date 2022