North Transitional Discharge Team – North Inpatients – Information leaflet

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  • Introduction

    This leaflet provides information about the North Transitional Discharge Team based at St George’s Park Hospital in Morpeth, Northumberland.

  • What we do

    The North Transitional Discharge Team helps service users and carers to overcome barriers to discharge from hospital. Some examples of the things we can help with are:
    • Housing
    • Benefits
    • Supported accommodation
    • Debt advice
    • Practical issues such as purchasing furniture and helping with moving house
    • Support to manage the transition back to the community from hospital

  • The team

    The North Transitional Discharge Team are a group of experienced mental health nurses who have developed working relationships with social care, housing services and other external organisations that work to support service users to live in the community.

  • Who is the service for?

    Service users who are admitted to a ward at St Georges Park Hospital, Morpeth.

  • How to be referred

    Please ask a member of staff on the ward where you are staying.

    Ward staff can refer a service user to the North Transitional Discharge Team by completing a referral form and emailing the form to: [email protected]

  • Interpreters

    Staff can arrange an interpreter if you need one.

  • Travel information

    Contact Traveline
    Tel: 0871 200 22 33
    Website: www.traveline.info/

  • How to contact us

    If you want to contact us or have a suggestion which would make the service better please tell a member of staff or write to:
    North Transitional Discharge Team
    St George’s Park Hospital
    Morpeth
    Northumberland
    NE61 2NU

    Telephone: 01670 502 691
    Email address: [email protected]
    Please note that information sent to the Trust via email is sent at your own risk.

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:

     
    We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

    • the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy
    • complete a Points of You survey, available on wards, reception areas or from staff
    • other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

     
    Patient Advice and Liaison Service (PALS)
    PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

    We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

    North of Tyne
    Tel: 0800 032 0202
    Email: [email protected]
    Post: FREEPOST PALS

    South of Tyne
    Tel: 0800 328 4397
    Text: 07825 061 035
    Email: [email protected]
    Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

    9am – 4.30 pm, Monday to Friday
    An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

  • Information about content, other formats and version control

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/902/0224 February 2024 V1
    www.cntw.nhs.uk Tel: 0191 246 7288