Mental and Physical Wellbeing Service – Patient information leaflet
The Mental and Physical Wellbeing Service at the North and East Community Treatment Team in Byker is a nurse-led outpatient clinic for people who have experienced mental health problems but have reached a period of relative stability and no longer require frequent appointments.
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This leaflet provides you with information that you may find useful about the service. If you are not sure about anything in this leaflet please ask a member of staff.
To promote your mental and physical wellbeing
To increase your understanding and management of your mental health condition
To reduce the impact of your mental health difficulties on your day to day life
Who is the Mental and Physical Wellbeing Service?
The Mental and Physical Wellbeing Service is a nurse-led outpatient clinic for people who have experienced mental health problems but have reached a period of relative stability and no longer require frequent appointments.
What we can offer
Your first appointment will be an informal chat to discuss your current mental health needs, goals, and strategies you use to stay well. A personal care plan can then be created and could include:
• relapse prevention planning
• Wellness Recovery Action Plans (WRAP)
• monitoring and encouraging medication concordance
• risk management planning
• education around medication and illness
• health promotion advice
• encouragement to pay attention to your physical health needs and offering a
• physical health check on a yearly basis
• signposting/support linking in with local support services in the community
• refreshing skills previously learnt e.g. mindfulness, anxiety management.
We offer clinic based appointments on a 1-3 monthly basis, depending on need. Appointments are within the hours of 9am-5pm and usually last no longer than 1 hour.
You can be seen alone or you are welcome to bring a family member, friend or carer, if you are happy to openly discuss your mental health in front of them.
How can I be referred?
Professionals involved with your current care from our team can refer you to our service.
What will happen next?
Following a referral being accepted, you will receive confirmation of an initial or joint appointment with the referring clinician, this could be a letter or telephone call. You will also be informed if you have been placed on the waiting list.
What will happen if I become unwell?
If you become unwell whilst in our clinic, we would hope that with our support, your strength and resources we are able to prevent a significant deterioration. In the case that this does occur you are able to contact our duty worker during the hours of 9am-5pm Monday to Friday on 0191 287 5300 and discuss your difficulties. Your care will be reviewed at the earliest opportunity and as a team we will support you accordingly.
Should you find yourself in a mental health crisis outside of our operating hours you could call the Crisis Resolution and Home Treatment Service on 0191 814 8899 There is also a mobile number for Deaf people to text the service – 07919 228 548
What happens if I feel things are worsening whilst I’m waiting for an appointment?
During this time if you find your mental health deteriorating further you can contact our duty worker at the Molineux Centre on 0191 287 5300 during the hours of 9am-5pm Monday to Friday.
Should you find yourself in a mental health crisis you could contact the Crisis Resolution and Home Treatment Team on 0191 814 8899 There is also a mobile number for Deaf people to text the service – 07919 228 548
You can also contact the Samaritans if you need someone to talk to on 116 123.
Staff can arrange an interpreter if you need one.
Contact Traveline: Tel: 0871 200 22 33
What if I have a comment, suggestion, compliment or complaint about the service?
If you want to make a comment, suggestion, compliment or complaint you can:
• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
• telephone the Complaints Department 0191 245 6672
• email email@example.com Please note that information sent to the Trust via email is sent at your own risk
• We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
– the quickest way for you to do this is to complete our short online survey at
– complete a Points of You survey, available from staff.
Community Treatment Team
Third Floor Molineux Centre
Newcastle upon Tyne
Tel: 0191 287 5300
Office hours Monday to Friday, 9am – 5pm
Information about content, other formats and version control
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288
Published by the Patient Information Centre
2022 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/814/1222 December 2022 V2
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2025