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Community Treatment Team – North Tyneside – Patient Information Leaflet

The Community Treatment Team - North Tyneside provides a specialist service for adults aged 18 and over who experience severe complex mental health difficulties and require a period of assessment and treatment.

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  • Introduction

    This leaflet provides information that you may find useful during your time with our service. If you are unsure about anything in this leaflet please ask a member of staff.

  • What is the Community Treatment Team (CTT)?

    The Community Treatment Team provides a specialist service for adults aged 18 and over who experience severe complex mental health difficulties and require a period of assessment and treatment.

    The team is made up of a number of professionals including doctors, nurses, social workers, occupational therapists, psychologists and support workers. Initial appointments with the team are usually at one of the team bases in Longbenton or North Shields, but in some instances may also be arranged within your home.

  • What will happen at my first appointment?

    You will be seen by an experienced mental health worker from the team who will ask you questions about the difficulties you are experiencing. At the end of the assessment they will look with you at the best options to help address these difficulties.

    A summary of the assessment and recommendations will be sent to you, your GP and the referrer.

  • How long are appointments?

    The first appointment can last up to two hours. You are welcome to bring a carer, friend or advocate.

  • How can the team help me?

    Following initial assessment, if you require further involvement from the team a care coordinator will be allocated to your care. This is a mental health professional who will meet with you regularly to discuss your problems, work with you to agree a care plan and regularly review your progress. They will also keep in contact with any other professionals involved in your care.

    The aim of the service is to aid recovery from mental ill health and to assist people in returning to manageable levels of activity and independence.

  • Help for carers

    Where appropriate, relatives and carers are often part of the initial assessment and are often involved in the following home treatment sessions.

    We will put you in touch with local carers support networks and offer a Carers Assessment on request. These are all important to the work of the Community Treatment Team.

    Northumberland, Tyne and Wear NHS Foundation Trust has a Carers Charter. Please ask a member of staff if you or your carer would like a copy of this booklet.

  • Interpreters/Signers

    Staff can arrange an interpreter or someone to sign on your behalf if needed.

  • Travel information

    Contact Nexus Traveline: Tel: 0871 200 22 33


  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
    You can provide feedback in the following ways:
    - the quickest way for you to do this is to complete our short online survey at
    - complete a Points of You survey, available from staff.

  • Useful contacts

    • Patient Advice and Liaison Service (PALS) Tel: 0800 032 02 02
    • North East NHS Independent Complaints Advocacy (ICA) Tel: 0808 802 3000

  • Contact details for North Tyneside Community Treatment Team

    • Longbenton
    Oxford Centre
    West Farm Avenue
    Tyne and Wear
    NE12 8LT
    Tel: 0191 640 0131
    Fax: 0191 220 5751

    • North Shields
    26a Hawkeys Lane
    North Shields
    Tyne and Wear
    NE29 0PN
    Tel: 0191 640 0101

    • Whitley Bay
    29 Station Road
    Whitley Bay
    Tyne and Wear
    NE26 2QZ
    Tel: 0191 640 0101
    Fax: 0191 219 7743

    Office hours Monday to Friday, 9am – 5pm

  • Other formats, references and reviews

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2020 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/168/0320 March 2020 V9 Tel: 0191 246 7288
    Review date 2022