Castleside Day Hospital – Patient information
The Day Hospital is situated at the Campus for Ageing and Vitality, Newcastle upon Tyne. The service provides assessment and treatment for people aged over 65 years who are experiencing mental health or psychological problems.
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We hope that you find the following information useful. If you have any questions or require any more information, please speak to a member of staff or telephone during opening hours.
Castleside Day Hospital
The Day Hospital is a small purpose built ground floor building situated at the Campus for Ageing and Vitality, Westgate Road, Newcastle upon Tyne.
The service provides assessment and treatment for people aged over 65 years who are experiencing mental health or psychological problems. Our aim is to help people to continue to maintain their independence in the community and to promote and maintain good mental health and wellbeing.
We are open 8.30am-4.30pm Monday-Friday (excluding Bank Holidays).
Out of hours there is an answerphone where messages can be left. Tel: 0191 246 8736
A small, well experienced, committed team of medical staff, qualified mental health nurses, support workers and an occupational therapist will be involved in your care on a day to day basis. On referral you may also be seen by a range of other professional health care staff, eg physiotherapist, psychologist, dietician.
You will be allocated a Named Nurse who will introduce themselves and discuss any particular arrangements that might be necessary. Your named nurse will then spend time with you and help you with aspects of your care and treatment.
Assessment and treatment
You have been asked to attend Castleside Day Hospital to see how best we might be able to support and help you and initially a full, comprehensive assessment will be carried out which may include:
• Physical examination
• Blood tests
• Psychological testing.
A range of treatments and therapeutic interventions are available and you may be involved in a range of different activities, eg. wellness activities, Wellness Recovery Action Planning, social and diversional activities etc.
After 6-8 weeks a review meeting will be held at the Day Hospital which will include those involved in your care and treatment. Your named nurse will discuss with you whether you would like any family members or home carers to be involved in the review. At this review we will discuss the assessment and any future treatment/intervention plans with you.
Further review meetings will be arranged as your care and treatment continues.
This is an opportunity for us to make sure you have all the information you need and understand your treatment plan. If you would like to have an advocate to help you speak at any of these meetings, please let your named nurse know.
If at any time you wish to see any member of the team separately, please let your named nurse know and we can make arrangements.
Relatives and carers
Information from relatives and carers is really helpful as part of your assessment and ongoing treatment and with your agreement we would like to keep family members involved and informed. When you come to the Day Hospital your named nurse will discuss the issue of consent with you and explain what this means.
Social and therapeutic activities
A wide range of social and therapeutic activities are on offer throughout the week eg.
• Live music
• Relaxation/meditation sessions
• Discussion groups
• Reminiscence groups
• Cognitive stimulation therapy
In good weather there are often trips out and about to places of interest and a small walking group go out for fresh air and exercise.
We also have a small team of social activity volunteers who supplement the range of activities on offer by arranging board games, arts and crafts and social interactions. The volunteers are fully trained, supervised and supported whilst engaging in activities.
A small group regularly attends the Chapel on site for a service on Wednesday mornings.
The Chaplaincy Department visit the Day Hospital regularly to offer pastoral care and services are organised at religious festival time eg Easter and Christmas.
We can make special faith arrangements that people might need, such as particular diets or prayer space. We have a Multi Faith Resource Box with items for short-term use.
Can I smoke?
The hospital has a smoke free policy which covers the whole Trust site, including all buildings, wards and outdoor areas. This means you are not allowed to smoke while you are in the grounds of any of our sites.
We can arrange to refer you to a Smoking Cessation Officer should you require this.
Smoking in any building is also a breach of the law (the Smoke Free Regulations) and may result in a fine of up to £200.
You may still require some help and support when you are discharged from the Day Hospital. This will be discussed with you at a pre discharge review and a copy of your discharge plan will be given to you. We will ask your permission to share this information with your relatives/carers.
Meals and refreshments
A range of light refreshments and lunch at 12 o’clock are provided during your stay. Should you have any allergies or specific dietary needs please let a member of staff know.
Ambulance transport is provided by the North East Ambulance service. Should you wish to make other arrangements please discuss with a member of staff.
For travel information contact Traveline: Tel: 0871 200 22 33
If you need to take medication while you are at the day services please bring it with you. You can either give it to the ambulance crew who collect you or to the nursing staff when you arrive at the unit. The nurses will make sure you get it at the right time. All medication must be in original packaging so it can be identified.
What if I have a comment, suggestion, compliment or complaint about the service?
If you want to make a comment, suggestion, compliment or complaint you can:
• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
• telephone the Complaints Department 0191 245 6672
• email firstname.lastname@example.org Please note that information sent to the Trust via email is sent at your own risk
• We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
– the quickest way for you to do this is to complete our short online survey at
– complete a Points of You survey, available from staff.
• PALS – Patient Advice and Liaison Service
North of Tyne Tel: 0800 032 02 02 (Mon-Fri 9am-4.30pm)
Provides information and advice about local NHS services and support organisations
and helps sort out any problems with NHS services.
• Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Tel: 0191 246 6800
• The Alzheimer’s Society
Tel: 0300 222 1122 (Mon-Wed, 9am-8pm, Thur-Fri, 9am-5pm, Sat-Sun, 10am-4pm)
• Age UK
Tel: 0800 678 1602 (Mon-Sun, 8am-7pm)
• Dementia Care
Tel: 0191 217 1323 (Mon-Fri, 9am-5pm)
• Pharmacy Medicines Information Helpline
Tel: 0191 245 6604
• NHS 111
Castleside Day Hospital
Centre for the Health of the Elderly
Campus for Ageing and Vitality
Newcastle upon Tyne
Tel 0191 246 8736
Information about content, other formats and version control
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Published by the Patient Information Centre
2023 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/489/0323 March 2023 V7
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2025